Airport Services
- Advertising Opportunities
- Air Cargo Facilities
- Airport Tours
- Aviation Services
- Baggage Claim
- Banking
- Business Opportunities
- Checkpoint Mailers, Inc.
- Fearful Flyers Course
- Federal Aviation Administration (FAA)
- Food and Beverage
- Frontier Business Hub
- Information Center
- Interfaith Chapel
- Lost and Found
- Mail Facilities
Advertising Opportunities
The Greater Rochester International Airport (GRIA) offers a variety of opportunities for local businesses and corporations to advertise their products in our terminal. GRIA is a great place to purchase advertising space. Advertising is highly visible throughout our terminal and is available on both sides of security. Advertising is visible to 2.7 million passengers that travel through GRIA each year and also to the hundreds of thousands of meeters and greeters that fill our airport annually. Most recently for 2005, GRIA’s air passenger traffic hit an all time high.
GRIA is often the first impression many business travelers get of the Rochester area. Advertising at GRIA helps represent the many important contributions local businesses and corporations have provided to the Greater Rochester area. Below are examples of the different advertising mediums available at GRIA. For more information on airport advertising space, please contact us by e-mail or contact NORMAL Communications at 585 262-6030.
- Coloramas
- Large, two-sided, back-lit units that hang from the airport ceiling. There are two Coloramas at GRIA, one at the head of concourse A and the other at the head of concourse B.
- Dioramas
Smaller than the coloramas, the back-lit units are placed throughout the airport terminal. Dioramas appear on flight information displays as seen here, as well as beyond security in concourses A and B, upstairs in each waiting area rotunda, along the terminal walls in the upper halls, above the escalators and along the baggage claim area. - Bus Shelter Posters
There are two bus shelters on the terminal roadway and one bus shelter at the exit of the airport facing the intersection of Brooks Avenue and Buell Road. The shelters can accommodate two posters, one on each side. - Baggage Claim Banners
GRIA has ample wall space along the six baggage claim belts to hang banners. The baggage claim area is on the lower level with the car rental agencies. - Parking Garage Banners
There is limited space along the walls of the parking garage for banners also. The parking garage banners face the short term parking lot and the main terminal road along the front of GRIA. - Glass Kiosks
The airport has round, glass, lighted kiosks to display products throughout the terminal. The kiosks appear on the upper and lower level as well as beyond security on concourses A and B. - Product Displays
There is limited space throughout the airport terminal for privately owned company kiosks, automotive displays, product displays, etc. Please contact us if you have a free standing display, product or kiosk you would like to have placed at the airport for a designated time period. - Hotel/Motel Board
This back lit mini-diorama unit is designed specifically for hotel/motel accommodations in the Rochester area. There are two hotel/motel boards in GRIA, both are located on the lower level next to the baggage claim area. In addition, the hotel/motel board is equipped with a telephone and the extensions so that passengers may contact any hotel/motel on the board for lodging. - Restaurant Board
A three-sided, black velcro board displaying restaurants in the Rochester area is located on the lower level in the baggage claim area. Restaurants may use the board to post pictures, information, brochures or menus of their restaurant.
For more information about advertising in the Greater Rochester International Airport (GRIA) please contact mcairport@monroecounty.gov or contact NORMAL Communications at 585 262-6030.
Air Cargo Facilities
We provide the service and efficiency your shipping operations demand with outstanding cargo facilities, congestion-free air space, a wide selection of commercial carriers, U.S. Customs and a location in easy reach of major U.S. markets.
Our cargo shippers include:
- Airborne Express
Phone: 585 436-1520 - Bax Global
Phone: 585 328-7920 - DHL Worldwide
Phone: 585 436-0820 - Emery Worldwide
Phone: 585 436-1601 - Federal Express
Phone: 800 GO FEDEX (800 463 3339)
Airport Tours
To see how it all works, the Greater Rochester International Airport offers an Airport Tour Program.
Tours are available and offered without charge to groups such as schools, scouting organizations, senior centers, church clubs, professional societies, etc.
What You Will See
Our tours provide a close-up look at Monroe County’s airport and how it operates, as well as useful traveling tips. Tour participants see an airport in action.
In addition to airport and aviation commentary by a tour guide, presentations may be offered by different airport specialty groups, such as airline representatives, U.S. Customs, airport fire and rescue, airport officials, law enforcement agencies and security specialists etc.
We can customize a tour to fit the interests or special needs of different groups. Tours generally take one to three hours and group sizes are typically limited to 24 people.
Making Arrangements
Advance reservations are required, and can be made by contacting the GRIA Public Relations Director Samuel Cooper Jr.
Please contact Mr. Cooper by e-mail or phone (585) 753-7004 to reserve a tour date.
Aviation Services
USAirports
Friendly professional staff members are ready, willing and able to go the extra mile to provide flight crews and their passengers everything they may need. USAirports offers a wide variety of aviation needs such as, maintenance, avionics, weather/ flight planning, quick turn fuel service, de-icing and much more.
1295 Scottsville Road
Rochester, New York 14624
Phone: 585 527-6835
Fax: 585 527-6837
Visit the USAirports Flight Support website.
Baggage Claim
For traveler convenience, four baggage claim carousels are centrally located at ground level in the terminal. For baggage assistance, contact the appropriate airline baggage office or go to the individual airline ticket counter.
Banking
For your convenience the Canandaigua National Bank and Trust has ATM machines located in the terminal's food court and in the baggage claim by AeroMart.
Business Opportunities
The Greater Rochester International Airport periodically has terminal space available for food, retail and service concession business opportunities. As these opportunities develop, Monroe County will advertise a “Request for Proposal” in The Daily Record and other business publications for the specific concession. Please refer to recent editions of the The Daily Record for any current request information.
Checkpoint Mailers, Inc.
Alternative to Surrendering Personal Items
The Greater Rochester International Airport (GRIA) is the first airport in New York State to offer departing passengers an alternative to surrendering items of personal value at security checkpoints. Passengers no longer have to deal with the frustration of parting with items due to security constraints.
Checkpoint Mailers, Inc. is a convenient service that places secured, blast resistant drop boxes beyond security at each GRIA checkpoint. Passengers will have the option to mail their items back to themselves at an affordable cost that in no way infringes upon security guidelines. This gives passengers the opportunity to maintain possession of items that had normally been surrendered at checkpoints post 9/11. Surrendered items are donated to a local charity.
Fearful Flyers Course
The Greater Rochester International Airport (GRIA) is the host location for the Fearful Flyers Course. Judith Johncox Willis, relaxation therapist and stress management consultant with 35 years of experience, will be offering a four week course designed to help those manage their fear of flying. Building upon the success of last years program, the Greater Rochester International Airport and Mrs. Willis are working in collaboration to offer this Fearful Flyer course to those interested.
The fee to enroll in Judith’s course is $175 per person.
This 10 hour (4 week) course is designed to provide participants with valuable information and new skills that will make flying “Just Something You Do.”
For more information or to register for this course please call Judith at 585 461-0810.
Class schedule for 2009
Winter Session 2010**
4 Week Course, Wednesday Evenings
6:00 p.m. until 8:30 p.m.
March 3, 10, 17 and 24
*Graduation Flight March 25
Summer Session 2010**
4 Week Course, Wednesday Evenings
6:00 p.m. until 8:30 p.m.
July 14, 21, 28 and August 4
*Graduation Flight August 5
Fall Session 2010**
4 Week Course, Wednesday Evenings
6:00 p.m. until 8:30 p.m.
September 22, 29, and October 6, 13
*Graduation Flight October 14
(*Graduation flight is optional at the individual's discretion-not required, dates subject to change)
(**Additional sessions may be added if there is a demand. Please contact the instructor Judith at 585-461-0810 to discuss this possibility.)
- Week 1
Introduction, outline of course with explanations, general discussion and interaction of specific thoughts and feelings concerning flying (does claustrophobia, fear of heights, loss of control enter into your fear?), refined definitions of fears/phobias/anxiety and relaxation technique skill (explanation, significance and application). - Week 2
Discussion- Q&A, review skills: relaxation technique. Airport Tour (tours may vary) of Airport Fire Department, Communications Center, Jailhouse, Central Security Checkpoint, Federal Express, Skill thought processing (explanation, significance and application). - Week 3
Discussion- Q&A, review skills: relaxation technique, thought processing, control tower description and explanation, understanding air turbulence, new skill - imaging (explanation, significance and application). - Week 4
Discussion- Q&A, review skills: relaxation technique, thought processing, imaging, actual boarding experience (pilot, flight attendant, application of skills learned in class) and conclusion.
Federal Aviation Administration (FAA)
The Federal Aviation Administration (FAA) is responsible for all aircraft operations on the ground and in the airspace of the Rochester International Airport.
The FAA operates the Airport Traffic Control Tower (ATCT) and the Flight Standards District Office (FSDO). The tower has a radar room or TRACON (Terminal Radar Approach Control) where air traffic controllers monitor the in-flight activity of all aircraft entering Rochester airspace. The Rochester ATCT is one of only a few towers in the U.S. to use the latest state-of-the-art radar display system know as STARS (Standard Terminal Automation Replacement System). STARS enables the controllers to guide more aircraft, more safely than ever before. Radar data can be received from multiple sources, virtually eliminating equipment failures.
During 2005, the Air Traffic Control Tower at Greater Rochester International Airport handled 149,000 operations. It is the fourth such facility to be built since the airport opened.
Rochester Air Traffic Control Tower
1375 Scottsville Road
Rochester NY 14624
Phone: 585 463-3800
FAA Flight Standards District Office
Rochester FSDO, EA-23
One Airport Way, Suite 110
Rochester, NY 14624
Phone: 585 436-3880
Fax: 585 436-2322
FAA Flight Service Weather
1-800-992-7433
Informational Links
- FAA
- Rochester Flight Standards District Office
- FAA Runway Safety
- National Weather Service NOAA
- Duat’s Weather and Flight Planning
Food and Beverage
Hungry travelers with boarding passes can satisfy their cravings at dining facilities located post-security.
Restaurants
- Flower City Cafe
A European-style cafe serving gourmet style sandwiches and salads.
Hours of operation are 5:00 a.m. until 8:00 p.m. daily. - McDonald’s
A fast food restaurant.
Hours of operation are 4:30 a.m. until 9:00 p.m. daily. - Famous Famiglia
“New York’s Favorite Pizza” offers passengers a wide array of menu options including traditional and specialty pizzas, Italian favorites such as chicken parmigiana, eggplant parmigiana, baked calzones, gourmet pastas and specialty subs and salads.
Hours of operation are 4:30 a.m. until 8:00 p.m. daily. - Euro Cafe
A European-style cafe serving gourmet style coffee, tea and pastries, located on the B concourse.
Hours of operation are 4:30 a.m. until 7:00 p.m. daily. - Red Osier
Red Osier, locally owned, national distributor of roast beef & prime rib operates a kiosk located in the Airport's main food court. Passengers can pick from a variety of sandwiches, soups and salads or pick up a "plane pack"; to bring onboard their flight for a quick bite to eat. Hours of operation are 5:00 a.m. until 8:00 p.m. daily. - Subway
A deli style franchise serving fresh bread and gourmet bread baked daily. Sandwiches and subs are made to order and prepared in front of the customer.
Hours of operation are 5:00 a.m. until 7:00 p.m. daily.
Food Concessions
The Greater Rochester International Airport also offers two food concessions pre-security for meeters and greeters to the terminal.
- AeroMart
A convenience style store and gift shop located in the center of the baggage claim. AeroMart offers a comfortable seating area for eating.
Hours of operation are 7:00 a.m. until 8:00 p.m. daily. - Goody Goodies
An American style deli located in the Public Viewing area adjacent to the ticketing lobby.
Hours of operation are 5:00 a.m. until 11:00 p.m. daily.
Goody Goodies also offers a concessions cart on the A concourse.
Hours of operation are 5:00 a.m. until 8:00 p.m. daily.
Bars and Lounges
Relax and unwind before, after, or anytime in between flights at one of two places located post-security.
- Players Sports Bar
Located on Concourse A.
Hours of operation are 6:00 a.m. until 8:00 p.m. daily. - JW Dundee's Pub & Alehouse
Located on Concourse B.
Hours of operation are 5:00 a.m. until 8:00 p.m. daily.
Frontier Business Hub
Arrive at the airport early?
Need a place to finish that important business report before departing?
The Frontier Business Hub is open from 5:00 a.m. until 11:00 p.m. to provide business professionals with a quiet and convenient site to complete those important business tasks.
Private work stations, data ports and telephones are conveniences available in the business center. These essential tools create a productive work setting conducive to accomplishing your business goals.
Work station utilization is available free of charge on a first-come, first-served basis. Reservations are not required. Telephones and data ports may be utilized with a charge card.
The Frontier Business Hub has wired and wireless Internet. The wireless Internet is free of charge and can be accessed from Concourse A through the main food court/observatory area to Concourse B. Instructions on how users can sign on to the Internet are provided at each work station.
Information Center
VisitRochester
A visitor information booth is located on the first floor of the Greater Rochester International Airport, near the baggage claim area. The booth is staffed Monday through Friday from 8:00 a.m. until 8:00 p.m., Saturday from 10:00 a.m. until 6:00 p.m., and Sunday from 10:00 a.m. until 5:00 p.m. Brochures are on display at all times.
Visit the VisitRochester website.
Things to Do
Rochester, also known as the “Flower City,” is excited to have you visit us! We know that you, your friends and family will have a wonderful time exploring everything that Rochester has to offer. We have something for everyone, from history and culture to some great local sporting pleasures.
The VisitRochester website provides a comprehensive online guide to attractions, accommodations, entertainment and events in the Greater Rochester area.
Check out the latest entertainment from the D&C.
Interfaith Chapel
The Interfaith Chapel is located on the lower level, non-secure side of the Airport. The frosted glass windows and bubbling water fountain provide a serene sanctuary setting. It is open 24/7 and all are welcome to use the chapel at their leisure.
Lost and Found
For items lost at the Security Checkpoint, please call the McNeil Security office at 585-463-2980.
For items lost on the aircraft or at the gate area, please contact the respective airline’s lost and found.
If you have discovered that your item has been lost in general areas of the airport and seven (7) business days have not passed, please contact the Monroe County Sheriff’s Office Airport Security Unit at 585 753-7041.
If you have discovered your item has been lost in general areas of the airport and seven (7) days have passed, please contact the Monroe County Sheriff’s Property Clerk at 585 428-5393.
Mail Facilities
A FedEx, UPS and US Postal Service mail box are conveniently located at the bottom of the escalator in the center observatory and the mail is collected daily. In addition, there is a full-service US Post Office conveniently located five minutes from the airport entrance at 1485 Howard Road. Its lobby area is open 24 hours every day.
Meeting Room and Space Rental
Holding a meeting within the airport is convenient for out-of-town as well as local business professionals. The airport is conveniently located and well-equipped to accommodate the business sector of Rochester and welcomes members of the community to utilize our public areas for meetings and events.
Conference Room
The Conference Room is an executive-style conference room that accommodates up to 20 people. It is a fully private board room that includes a kitchenette. For information pertaining to room/space rental, please contact the airport Administration Office at 585-753-7020
Observatory Area
The Observation Level, houses our food/retail concessions and offers a spectacular panoramic view of the airfield for ticketed passengers only. All food and beverage served on the observation level must be provided through airport vendors or catering services.
International Arrivals Hall
The International Arrivals Hall is approximately 9,305 sq. ft. with maximum occupancy of 300 people. It is unique in design and offers a different venue to host meetings, seminars and special events.
For information pertaining to room/space rental, please contact the airport Administration offices at 585 753-7020.
Noise Complaints
Please call 585 753-7001 to file a noise complaint notice.
Paging Services
To page someone in the airport, dial “0” on one of our white courtesy phones, located throughout the airport terminal. If you are outside the airport you can also have a party paged by dialing 585 753-7001.
Pets
Airline Rules for Travel With Your Pet
Getting a plane ticket for yourself is easy but getting one for your pet takes a little more planning. New federal guidelines and restrictions may cause you some headaches and frustration but keep in mind that they have been put in place for your pet’s safety.
Regulations vary from airline to airline. Make sure you check with your airline well in advance regarding its pet travel rules.
Visit PetsWelcome.com to learn more.
Phone Cards
Phone card vending machines are conveniently located half way down Concourse A and next to Subway in the Food Court area.
Public Airfield Viewing Area.jpg)
The Public Airfield Viewing area is a 3,800 square foot, newly designed observatory located at the upper west end of the Airport's main ticketing lobby, adjacent to the USAirways ticket counter. This area is assessible to non-ticketed passengers, offers a food concession, public telephones and comfortable seating for those meeting and greeting passengers. The Public Airfield Viewing area captures an impressive view of the airfield landscape overlooking the Airport's main runway.
Restroom Facilities
Restrooms are conveniently located in both concourses, center observatory and at each end of the lower level baggage claim area. They are all wheelchair accessible and equipped with baby changing stations. A unisex companion-care is also available adjacent to the men’s restroom located in the center observatory area that allows for family needs, along with facilities for the disabled.
Shoeshine Services
Shoeshine services are located in the Frederick Douglass “A” Concourse, West end.
Shops
The Greater Rochester International Airport (GRIA) offers a variety of retail shops including discount gift shops, traditional gift and newsstand shops and unique retail shops that carry a plethora of specialty items.
Discovery Channel Airport Store
Discovery Channel Airport Stores feature award-winning product lines tied to the entertainment channel's brands and networks such as Discovery Kids, Ready Set Learn! and Discovery Grow Toys. This unique retail shop carries a wide array of items including innovative products for kids and leading edge technology and gadgets and health and wellness products geared towards adults.
The Hudson News
The Hudson News gift shop offers a combination of traditional gifts, newsstand and traveler conveniences in addition to an exciting array of the highest quality apparel and theme-oriented merchandise.
Skycap Services
We strive to assist all travelers which arrive or depart through our terminal.
To help make your trip even easier, skycaps are stationed at curb side on the upper level to assist departing passengers by checking bags to their final destination that helps passengers avoid ticket lines. Skycaps can assist individuals with their luggage and are available to transport disabled individuals by wheelchair to and from aircraft gates. Skycaps are also available at baggage claim to assist arriving passengers.
Smarte Cart Rental
To assist with baggage handling, luggage cart dispensers are located at each end of the baggage claim area, and on the first floor of the parking garage. They may be rented for $3 each with a rebate of 25 cents issued upon return of the cart. The dispensers are equipped to accept credit cards.
Smoking
Effective July 24, 2003, public and work places across New York State are smoke free. This includes bars and restaurants in the terminal.
Smoking is not permitted throughout the Greater Rochester International Airport. Ashtrays are located outside of the terminal near all the key entrances of the airport.
Smoking is permitted in the parking garage.
TTY Phones/Interpretype Sets (ITY)
TTY phones for the hearing impaired are located throughout the Greater Rochester International Airport. Once in the terminal, follow the signs to locate TTY phones. Interpretype (ITY) is an interactive communication system that provides a means of communicating without using speech. ITY sets are located at all airline and car rental counters, Central Security Checkpoint, Air Communications Center and the Airport Administration office.
Wheelchair Assistance
Wheelchairs are available and can be delivered to your gate or at any point within the terminal.
To reserve a wheelchair:
- Contact your airline.
- Dial “0” on a white courtesy phone located throughout the airport.
- Go to the skycap podium located along the upper roadway.
Please allow between 10–15 minutes for your wheelchair to arrive. Longer waits may occur during high traffic volume and increased demand.
Please contact your airline’s 1-800 number, prior to arrival, if you require any special assistance.
Wireless/Wi-Fi Services
The Frontier Business Hub has wired and wireless Internet. The wireless Internet is free of charge and can be accessed from Concourse A through the main food court/observatory area to Concourse B.
About MonroeCounty.gov · Accessibility and Standards · RSS News Feed
Disclaimer and Privacy Policy · Non-Discrimination Policy
Official Site of the Monroe County, New York. Copyright © 2009 Monroe County. All Rights Reserved.
Comments or suggestions? Please e-mail the MonroeCounty.gov webmaster.
Economic Growth
Airport Right Now
-Arrive at least 2 hours prior to your scheduled departure time.
- Have a parking plan. Try our new Valet Parking or Airport Economy Shuttle Parking & leave the running to us!
- Be sure to contact your air carrier before travel to verify luggage restrictions such as total number of bags allowed, size and weight of each bag.
- Be aware of items in your carry on baggage that may slow your process in passing through the security checkpoint.
- Familiarize yourself with the new security directive regarding liquids & gels in your carry on luggage. Each passenger is allowed a single, clear, one-quart, zip lock baggie for liquids & gels in quantities of three-ounces or less. Save time, by packing your zip lock baggies at home. Visit www.tsa.gov for the latest information on this new security directive.
1 of 5 