Advertising Opportunities

The Greater Rochester International Airport (GRIA) offers a variety of opportunities for local businesses and corporations to advertise their products in our terminal. GRIA is a great place to purchase advertising space. Advertising is highly visible throughout our terminal and is available on both sides of security. Advertising is visible to 2.5 million passengers that travel through GRIA each year and also to the hundreds of thousands of meeters and greeters that fill our airport annually. Most recently for 2003, GRIA’s air passenger traffic hit a five-year high.

GRIA is often the first impression many business travelers get of the Rochester area. Advertising at GRIA helps represent the many important contributions local businesses and corporations have provided to the Greater Rochester area. Below are examples of the different advertising mediums available at GRIA. For more information on Airport Advertising space, please contact us by e-mail or contact Normal Communications at 585 262-6030.

• Coloramas
  Large, two-sided, back-lit units that hang from the airport ceiling. There are two Coloramas at GRIA, one at the head of concourse A and the other at the head of concourse B.
• Dioramas
  Smaller than the coloramas, the back-lit units are placed throughout the airport terminal. Dioramas appear on flight information displays as seen here, as well as beyond security in concourses A and B, upstairs in each waiting area rotunda, along the terminal walls in the upper halls, above the escalators and along the baggage claim area.
• Floor Decals
  Full color floor decals have appeared on the tile floor on the upper and lower levels and at the bottom of the escalators on the tile.
• Bus Shelter Posters
  There are two bus shelters on the terminal roadway and one bus shelter at the exit of the airport facing the intersection of Brooks Avenue and Buell Road. The shelters can accommodate two posters, one on each side.
• Baggage Claim Banners
  GRIA has ample wall space along the six baggage claim belts to hang banners. The baggage claim area is on the lower level with the car rental agencies.
• Parking Garage Banners
  There is limited space along the walls of the parking garage for banners also. The parking garage banners face the short term parking lot and the main terminal road along the front of GRIA.
• Glass Kiosks
  The airport has round, glass, lighted kiosks to display products throughout the terminal. The kiosks appear on the upper and lower level as well as beyond security on concourses A and B.
• Product Displays
  There is limited space throughout the airport terminal for privately owned company kiosks, automotive displays, product displays, etc. Please contact us if you have a free standing display, product or kiosk you would like to have placed at the airport for a designated time period.
• Hotel/Motel Board
  This back lit mini-diorama unit is designed specifically for hotel/motel accommodations in the Rochester area. There are two hotel/motel boards in GRIA, both are located on the lower level next to the baggage claim area. In addition, the hotel/motel board is equipped with a telephone and the extensions so that passengers may contact any hotel/motel on the board for lodging.
• Restaurant Board
  A three-sided, black velcro, board displaying restaurants in the Rochester area is also located on the lower level in the baggage claim area. Restaurants may use the board to post pictures, information, brochures or menus of their restaurant.

For more information about advertising in the Greater Rochester International Airport (GRIA) please contact mcairport@monroecounty.gov or contact NORMAL Communications at 585 262-6030.

Air Cargo Facilities

We provide the service and efficiency your shipping operations demand with outstanding cargo facilities, congestion-free air space, a wide selection of commercial carriers, U.S. Customs and a location in easy reach of major U.S. markets.

Our cargo shippers include:

• Airborne Express
  Phone: 585 436-1520
• Bax Global
  Phone: 585 328-7920
• DHL Worldwide
  Phone: 585 436-0820
• Emery Worldwide
  Phone: 585 436-1601
• Federal Express
  Phone: 585 436-9583

Airport Tours

To see how it all works, the Greater Rochester International Airport offers an Airport Tour Program.

Tours are available and offered without charge to groups such as schools, scouting organizations, senior centers, church clubs, professional societies, etc.

What You Will See

Our tours provide a close-up look at Monroe County’s airport and how it operates, as well as useful traveling tips. Tour participants see an airport in action.

In addition to airport and aviation commentary by a tour guide, presentations may be offered by different airport specialty groups, such as airline representatives, U.S. Customs, airport fire and rescue, airport officials, law enforcement agencies and security specialists etc.

We can customize a tour to fit the interests or special needs of different groups. Tours generally take one to three hours and group sizes are typically limited to 24 people.

Making Arrangements

Advance reservations are required, and can be made by contacting the GRIA Public Relations Director Samuel Cooper Jr.

Please contact Mr. Cooper by e-mail or phone (585 753-7004) to reserve a tour date.

Aviation Services

USAirports

Friendly professional staff members are ready, willing and able to go the extra mile to provide flight crews and their passengers everything they may need. USAirports offers a wide variety of aviation needs such as, maintenance, avionics, weather/ flight planning, quick turn fuel service, de-icing and much more.

1295 Scottsville Road
Rochester, New York 14624
Phone: 585 527-6835
Fax: 585 527-6837

Visit the USAirports Flight Support website.

Landmark Aviation

Whether you’re in town for two hours or two years, Landmark Aviaiton’s standards are the same executive service from the ground up. They are here to keep you flying. They provide a full range of aviation services with a blend of comfort and efficiency.

1265 Scottsville Road
Rochester, NY 14624
Phone: 585 328-2720
Fax: 585 783-1504

Visit the Landmark Aviation website.

Baggage Claim

For traveler convenience, six baggage claim carousels are centrally located at ground level in the terminal. For baggage assistance, contact the appropriate airline baggage office or go to the individual airline ticket counter.

Banking

For your convenience the Canandaigua National Bank and Trust has ATM machines located in the main terminal and in each concourse.

Business Opportunities

The Greater Rochester International Airport periodically has terminal space available for food, retail and service concession business opportunities. As these opportunities develop, Monroe County will advertise a “Request for Proposal” in The Daily Record and other business publications for the specific concession. Please refer to recent editions of the The Daily Record for any current request information.

Checkpoint Mailers, Inc.

Alternative to Surrendering Personal Items

The Greater Rochester International Airport (GRIA) is the first airport in New York State to offer departing passengers an alternative to surrendering items of personal value at security checkpoints. Passengers no longer have to deal with the frustration of parting with items due to security constraints.

Checkpoint Mailers, Inc. is a new service that places secured, blast resistant drop boxes beyond security at each GRIA checkpoint. Passengers will have the option to mail their items back to themselves at an affordable cost that in no way infringes upon security guidelines. This gives passengers the opportunity to maintain possession of items that had normally been surrendered at checkpoints post 9/11. Surrendered items are donated to a local charity.

Fearful Flyers Course

The Greater Rochester International Airport (GRIA) is the host location for the Fearful Flyers Course. Judith Johncox Willis, a hypnotherapist, relaxation therapist and stress management consultant with 35 years of experience, will be offering a four week course designed to help those manage their fear of flying. The fee to enroll in Judith’s course is $175 per person.

This 10 hour (4 week) course is designed to provide participants with valuable information and new skills that will make flying “Just Something You Do.”

For more information or to register for this course please call Judith at 585 461-0810.

Classes schedules for 2006

Spring Session

• 4 Week Course, Wednesday Evenings
• 6:00 p.m. until 8:30 p.m.
• March 15, 22, 29 and April 5
• *Graduation Flight April 6

Summer Session

• 4 Week Course, Wednesday Evenings
• 6:00 p.m. until 8:30 p.m.
• July 5, 12, 19 and 26
• *Graduation Flight July 27

Fall Session

• 4 Week Course, Wednesday Evenings
• 6:00 p.m. until 8:30 p.m.
• September 13, 20, 27 and October 4
• *Graduation Flight October 5

(*Graduation flights optional at the individuals discretion-not required, dates subject to change)

Course Outline

• Week 1
  Introduction, outline of course with explanations, general discussion and interaction of specific thoughts and feelings concerning flying (does claustrophobia, fear of heights, loss of control enter into your fear?), refined definitions of fears/phobias/anxiety and relaxation technique skill (explanation, significance and application).
• Week 2
  Discussion- Q&A, review skills: relaxation technique. Airport Tour of Airport Fire Department, Communications Center, Jailhouse, Central Security Checkpoint, Federal Express, National Guard etc. Skill thought processing (explanation, significance and application).
• Week 3
  Discussion- Q&A, review skills: relaxation technique, thought processing, control tower description and explanation, new skill - imaging (explanation, significance and application).
• Week 4
  Discussion- Q&A, review skills: relaxation technique, thought processing, imaging, actual boarding experience (pilot, flight attendant, application of skills learned in class) and conclusion.

Federal Aviation Administration (FAA)

The Federal Aviation Administration (FAA) is responsible for all aircraft operations on the ground and in the airspace of the Rochester International Airport.

The FAA operates the Airport Traffic Control Tower (ATCT) and the Flight Standards District Office (FSDO). The tower has a radar room or TRACON (Terminal Radar Approach Control) where air traffic controllers monitor the in-flight activity of all aircraft entering Rochester airspace. The Rochester ATCT is one of only a few towers in the U.S. to use the latest state-of-the-art radar display system know as STARS (Standard Terminal Automation Replacement System). STARS enables the controllers to guide more aircraft, more safely than ever before. Radar data can be received from multiple sources, virtually eliminating equipment failures.

During 2005, the Air Traffic Control Tower at Greater Rochester International Airport handled 149,000 operations. It is the fourth such facility to be built since the airport opened.

Rochester Air Traffic Control Tower

1375 Scottsville Road
Rochester NY 14624
Phone: 585 463-3800

FAA Flight Standards District Office

Rochester FSDO, EA-23
One Airport Way, Suite 110
Rochester, NY 14624
Phone: 585 436-3880
Fax: 585 436-2322

FAA Flight Service Weather

1-800-992-7433

Informational Links

• FAA
• Rochester Flight Standards District Office
• FAA Runway Safety
• National Weather Service NOAA
• Duat’s Weather and Flight Planning

Food and Beverage

Hungry travelers can satisfy their cravings at dining facilities located throughout the airport.

Restaurants

• Kueka Sandwich and Salad Company
  A European-style cafe serving gourmet style sandwiches and salads.
  Hours of operation are 5:00 a.m. until 11:00 p.m. daily.
• McDonald’s
  A fast food restaurant.
  Hours of operation are 6:30 a.m. until 8:00 p.m. daily.
• Famous Famiglia
  “New York’s Favorite Pizza” offers passengers a wide array of menu options including traditional and specialty pizzas, Italian favorites such as chicken parmigiana and eggplant parmigiana, baked calzones, gourmet pastas and specialty subs and salads.
  Hours of operation are 5:00 a.m. until 8:00 p.m. daily.
• Euro Cafe
  A European-style cafe serving gourmet style coffee, tea and pastries, located on the B concourse.
  Hours of operation are 4:30 a.m. until 6:30 p.m. daily.
• Subway
  A deli style franchise serving fresh bread and gourmet bread baked daily. Sandwiches and subs are made to order and prepared in front of the customer.
  Hours of operation are 5:00 a.m. until 9:00 p.m. daily.

Food Concessions

The Greater Rochester International Airport also offers two food concessions pre-security for meeters and greeters to the terminal.

• AeroMart
  A convenience style store and gift shop located in the center of the baggage claim. AeroMart offers a comfortable seating area for eating.
  Hours of operation are 6:00 a.m. until 8:00 p.m. daily.
• Goody Goodies
  An American style deli located in the Public Viewing area adjacent to the ticketing lobby.
  Hours of operation are 5:00 a.m. until 11:00 p.m. daily.
  Goody Goodies also offers a concessions cart on the A concourse.
  Hours of operation are 5:00 a.m. until 11:00 p.m. daily.

Bars and Lounges

Relax and unwind before, after, or anytime in between flights at one of two places.

• Players Sports Bar
  Located on Concourse A.
  Hours of operation are Noon until 8:00 p.m. daily.
• The Genesee Pub and Grill
  Located on Concourse B.
  Hours of operation are Noon until 8:00 p.m. daily.

Frontier Business Hub

Arrive at the airport early?
Need a place to finish that important business report before departing?

The Frontier Business Hub is open from 5:00 a.m. until 11:00 p.m. to provide business professionals with a quiet and convenient site to complete those important business tasks.

Private work stations, data ports and telephones are conveniences available in the business center. These essential tools create a productive work setting conducive to accomplishing your business goals.

Work station utilization is available free of charge on a first-come, first-served basis. Reservations are not required. Telephones and data ports may be utilized with a charge card.

The Frontier Business Hub has wired and wireless Internet. The wireless Internet is free of charge and can be accessed from Concourse A through the main food court/observatory area to Concourse B. Instructions on how users can sign on the Internet are provided at each work station.

Information Center

Greater Rochester Visitor’s Association (GRVA)

A visitor information booth is located on the first floor of the Greater Rochester International Airport, near the baggage claim area. The booth is staffed Monday through Friday from 8:00 a.m. until 8:00 p.m., Saturday from 10:00 a.m. until 6:00 p.m., and Sunday from 10:00 a.m. until 5:00 p.m. Brochures are on display at all times.

Visit the Greater Rochester Visitor’s Association website.

Things to Do

Rochester, also known as the “Flower City,” is excited to have you visit us! We know that you, your friends and family will have a wonderful time exploring everything that Rochester has to offer. We have something for everyone, from history and culture to some great local sporting pleasures.

The Greater Rochester Visitor’s Association provides a comprehensive online guide to attractions, accommodations, entertainment and events in the Greater Rochester area.

Check out the latest entertainment from the D&C.

Interfaith Chapel

Due to the current terminal renovations, the Interfaith Chapel is not available for use.

Please keep checking this website for updates on the future location of the Interfaith Chapel.

Thank you.

Lost and Found

For items lost at the Security Checkpoint, please call the Transportation Security Administration (TSA) office at 585 328-1106.

For items lost on the aircraft or at the gate area, please contact the respective airline’s lost and found.

If you have discovered that your item has been lost in general areas of the airport and seven (7) business days have not passed, please contact the Monroe County Sheriff’s Office Airport Security Unit at 585 753-7041.

If you have discovered your item has been lost in general areas of the airport and seven (7) days have passed, please contact the Monroe County Sheriff’s Property Clerk at 585 428-5393.

Mail Facilities

A stamp machine and a mail box are conveniently located at the top of the escalator in the center observatory area. The stamp machines give equal value in stamps and the mail is collected daily. In addition, there is a full-service U.S. Post Office conveniently located five minutes from the airport entrance at 1485 Howard Road. Its lobby area is open 24 hours every day.

Meeting Room and Space Rental

Holding a meeting within the airport is convenient for out-of-town as well as local business professionals. The Airport is conveniently located and well-equipped to accommodate the business sector of Rochester and welcomes members of the community to utilize our public areas for meetings and events.

Conference Room

The Conference Room is an executive-style conference room that accommodates up to 20 people. It is a fully private board room that includes a kitchenette.

Observatory Area

The Observation Level, houses our food/retail concessions and offers a spectacular panoramic view of the airfield. All food and beverage served on the observation level must be provided through airport vendors or catering services.

International Arrivals Hall

The International Arrivals Hall is approximately 9,305 sq. ft. with maximum occupancy of 300 people. It is unique in design and offers a different venue to host meetings, seminars and special events.

For information pertaining to room/space rental, please contact the airport Administration offices at 585 753-7020.

Paging Services

To page someone in the airport, dial “0” on one of our white courtesy phones, located throughout the airport terminal. If you are outside the airport you can also have a party paged by dialing 585 753-7001.

Pets

Airline Rules for Travel With Your Pet

Getting a plane ticket for yourself is easy but getting one for your pet takes a little more planning. New federal guidelines and restrictions may cause you some headaches and frustration but keep in mind that they have been put in place for your pet’s safety.

Regulations vary from airline to airline. Make sure you check with your airline well in advance regarding its pet travel rules.

Visit PetsWelcome.com to learn more.

Phone Cards

Phone card vending machines are conveniently located in the baggage claim and the upper level center observatory area.

Restroom Facilities

Restrooms are conveniently located in both concourses, center observatory and at each end of the lower level baggage claim area. They are all wheelchair accessible and equipped with baby changing stations. For added convenience a diaper dispenser is located in the upper level center ladies room. A unisex companion-care is also available adjacent to the men’s restroom located in the center observatory area that allows for family needs, along with facilities for the disabled.

Shoeshine Services

Shoeshine Services are located in the Frederick Douglass “A” Concourse, West end.

Shops

The Greater Rochester International Airport (GRIA) offers a variety of retail shops including discount gift shops, traditional gift and newsstand shops and unique retail shops that carry a plethora of specialty items.

National Geographic

National Geographic is the most recent addition to our retail outlet here at GRIA. This unique retail shop carries a wide array of items including Columbia Sportswear, National Geographic clothing line, an assortment of National Geographic books, DVDs and videotapes as well as many exquisite gift items and jewelry from around the world.

The $10 Boutique

The $10 Boutique discount gift shop offers customers quality items at affordable prices. Here travelers may find everything from sunglasses, jewelry, watches, purses, scarves and ties to coloring books and activities for children. There is something for everyone at this shop.

The Hudson News

The Hudson News gift shop, offers a combination of traditional gift, newsstand and traveler conveniences in addition to an exciting array of the highest quality apparel and theme-oriented merchandise.

Skycap Services

We strive to assist all travelers that arrive or depart through our terminal.

To help make your trip even easier, skycaps are stationed at curb side on the upper level to assist departing passengers by checking bags to their final destination that helps passengers avoid ticket lines. Skycaps can assist individuals with their luggage and are available to transport disabled individuals by wheelchair to and from aircraft gates. Skycaps are also available at baggage claim to assist arriving passengers.

Smarte Cart Rental

To assist with baggage handling, luggage cart dispensers are located at each end of the baggage claim area, and on the first floor of the parking garage. They may be rented for $3.00 each with a rebate of .25 issued upon return of the cart. The dispensers are equipped to accept credit cards.

Smoking

Effective July 24, 2003, public and work places across New York State are smoke free. This includes bars and restaurants in the terminal.

Smoking is not permitted throughout the Greater Rochester International Airport. Ashtrays are located outside of the terminal near all the key entrances of the airport.

Smoking is permitted in the parking garage.

TDD Phones

TDD phones for the hearing impaired, are located throughout the Greater Rochester International Airport. Once in the terminal follow the signs to locate TDD phones.

Wheelchair Assistance

Wheelchairs are available and can be delivered to your gate or at any point within the terminal.

To reserve a wheelchair:

• Contact your airline.
• Dial a skycap at “6044” or “6043” on a white courtesy phone located throughout the airport.
• Go to the skycap podium located along the upper roadway.

Please allow between 10–15 minutes for your wheelchair to arrive. Longer waits may occur during high traffic volume and increased demand.

Please contact your airline’s 1-800 number, prior to arrival, if you require any special assistance.

Wireless/Wi-Fi Services

The Frontier Business Hub has wired and wireless Internet. The wireless Internet is free of charge and can be accessed from Concourse A through the main food court/observatory area to Concourse B.