Monroe County, NY

Provider Wait Times

The information below shows current typical wait times for the services listed. This is not intended to be a comprehensive list of all services available in our community.

Please also note these wait times are estimates which may have changed since the last update. Providers are responsible for updating their own information so the accuracy of this list cannot be guaranteed.

What if I can't wait?

If you require immediate/emergency care, click here for a list of resources.

Mental Health Clinic Services - Adult

Sort By Provider Name
Provider Wait Time
Strong Behavioral Health, Older Adults Service
315 Science Parkway, Suite 200, Rochester NY, 14620, (585) 279-7849
COPS/Priority only
updated 08/22/13
Liberty Resources Behavioral Health Clinic, Monroe County
175 Humboldt Street, Rochester NY, (585) 410-3370
same day access
updated 10/03/14
Rochester Psychiatric Center
1111 Elmwood Avenue, Rochester NY, 14620, (585) 241-1200
Call for availability and admission criteria
updated 07/02/14
Catholic Family Center
87 N. Clinton Avenue, Rochester NY, 14604, (585) 546-7220
about 1 day
updated 09/29/14
Strong Behavioral Health, Deaf Wellness Clinic
300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-6785 V/TTY or 275-3812 V
about 5 days
updated 04/02/14
Unity Mental Health - Evelyn Brandon
81 Lake Avenue, Rochester NY, 14608, (585) 723-7740
about 5 days
updated 07/02/14
Unity Mental Health - Greece
100 Pinewild Drive, Rochester NY, 14606, (585) 723-7740
about 5 days
updated 07/02/14
Strong Behavioral Health, Family Therapy Service
300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-8321
about 7 days
updated 10/29/13
Rochester Rehabilitation Center
1000 Elmwood Avenue,, Rochester NY, 14620, (585) 271-2520 (Clinic); 256-3430 (PROS)
about 8 days
updated 07/02/14
Strong Behavioral Health, Strong Ties Community Support Program
2613 West Henrietta Road, Rochester NY, 14623, (585) 279-4900 x4807
about 21 days
updated 07/02/14
Strong Behavioral Health, General Adult Psychiatry
300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-3812
about 28 days
updated 04/02/14
Schwarzkopf Mental Health Center - Rochester Psychiatric Center
1111 Elmwood Avenue, Rochester NY, 14620, (585) 241-1224
about 2 months
updated 03/26/14
Strong Behavioral Health, Lazos Fuertes
300 Crittenden Boulevard, Rochester NY, 14642, (585) 276-4144
about 2 months
updated 04/02/14
Rochester General Behavioral Health Network - Genesee Mental Health Center
224 Alexander Street, Rochester NY, 14607, (585) 922-7770
about 2 months
updated 09/22/14
Rochester General Behavioral Health Network - Rochester Mental Health Center
490 East Ridge Road, Rochester NY, 14621, (585) 922-2500
about 3 months
updated 10/14/14

Mental Health Clinic Services - Child & Youth

Sort By Provider Name
Provider Wait Time
Liberty Resources Behavioral Health Clinic, Monroe County
175 Humboldt Street, Rochester NY, (585) 410-3370
same day access
updated 10/03/14
Rochester General Behavioral Health Network - Genesee Mental Health Center
224 Alexander Street, Rochester NY, 14607, (585) 922-7770
currently not accepting new pts
updated 09/22/14
Catholic Family Center
87 N. Clinton Avenue, Rochester NY, 14604, (585) 546-7220
about 1 day
updated 09/29/14
Crestwood Children's Center
2075 Scottsville Rd, Rochester NY, 14623, (585) 256-7500
about 20 days
updated 08/18/14
Strong Behavioral Health, Child & Adolescent Clinic - Crittenden Blvd
300 Crittenden Boulevard, Rochester NY, 14642, (585) 279-7800
about 21 days
updated 05/05/14
Strong Behavioral Health, Child & Adolescent Clinic - Science Parkway
315 Science Parkway, Suite 100, Rochester NY, 14620, (585) 279-7800
about 2 months
updated 05/05/14

PROS (Personalized Recovery Oriented Services)

Sort By Provider Name
Provider Wait Time
Unity PROS
81 Lake Avenue, Rochester NY, 14608, (585) 368-6982
Please call
updated 03/25/14
Rochester Rehabilitation Center
1000 Elmwood Avenue,, Rochester NY, 14620, (585) 271-2520 (Clinic); 256-3430 (PROS)
RECEIVE A CALL WITHIN 24 HRS
updated 07/02/14
DePaul Community Services
Main offices: 1931 Buffalo Rd, PROS: DePaul City Center, 150 Mt. Hope Ave, Rochester NY, 14624, Main office: (585) 426-8000/PROS: 777-3500
about 2 days
updated 03/20/14
Rochester General Behavioral Health Network - Genesee Mental Health Center
224 Alexander Street, Rochester NY, 14607, (585) 922-7770
about 5 days
updated 09/22/14

Specialized Services

Sort By Provider Name
Provider Wait Time
The Healing Connection, Inc.
1387 Fairport Rd #1000D, Fairport NY, 14450, (585) 641-0281
about 7 days
updated 03/31/14

Suboxone Availability within Substance Use Clinic

Sort By Provider Name
Provider Wait Time
Delphi Drug & Alcohol Council, Inc.
1839 East Ridge Road, Rochester NY, 14622, 585-467-2230 x21
please call
updated 03/31/14
Unity Chemical Dependency - Greece
1565 Long Pond Road, Rochester NY, 14626, (585) 723-7740
Please call
updated 02/28/14
Strong Behavioral Health, Strong Recovery Chemical Dependency
300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-7545
about 2 months
updated 04/02/14
Huther Doyle Memorial Institute - East Avenue and Esperanza Latina
360 East Avenue # 200, Rochester NY, 14604, (585) 325-5100
about 2 months
updated 10/20/14
Catholic Family Center - Restart
55 Troup Street, Rochester NY, 14608, (585) 546-1271 ext. 6122
not available
updated 06/27/14
Villa of Hope
3300 Dewey Avenue, Rochester NY, 14616, (585) 865-1550
not available
updated 10/06/14

Substance Use Clinic Services - Adult

Sort By Provider Name
Provider Wait Time
Rochester General Health System Addiction Services at Rochester Mental Health Center
490 East Ridge Road, Rochester NY, 14621, (585) 922-2704
3
updated 02/28/14
Unity Chemical Dependency - Brighton
Crossroads Office Park, Bldg.#2, 2000 Winton Road, Rochester NY, 14618, (585) 723-7740
about 1 day
updated 02/28/14
Unity Chemical Dependency- Evelyn Brandon
81 Lake Ave., Rochester NY, 14611, (585) 723-7740
about 2 days
updated 07/24/14
Delphi Drug & Alcohol Council, Inc.
1839 East Ridge Road, Rochester NY, 14622, 585-467-2230 x21
about 3 days
updated 03/31/14
Huther Doyle Memorial Institute - West Avenue
801-803 West Avenue , Rochester NY, 14611, (585) 325-5100
about 4 days
updated 10/20/14
Huther Doyle Memorial Institute - East Avenue and Esperanza Latina
360 East Avenue # 200, Rochester NY, 14604, (585) 325-5100
about 4 days
updated 10/20/14
Unity Chemical Dependency - Greece
1565 Long Pond Road, Rochester NY, 14626, (585) 723-7740
about 5 days
updated 02/28/14
Catholic Family Center - Restart
55 Troup Street, Rochester NY, 14608, (585) 546-1271 ext. 6122
about 12 days
updated 06/27/14
Westfall Associates
919 Westfall Road, Building B, Suite 60, Rochester NY, 14618, 585-473-1500
about 18 days
updated 03/08/13
Rochester General Behavioral Health Network - Rochester Mental Health Center
490 East Ridge Road, Rochester NY, 14621, (585) 922-2500
about 2 months
updated 10/14/14
Strong Behavioral Health, Strong Recovery Chemical Dependency
300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-7545
about 2 months
updated 04/02/14

Substance Use Clinic Services - Youth

Sort By Provider Name
Provider Wait Time
Unity Chemical Dependency - Brighton
Crossroads Office Park, Bldg.#2, 2000 Winton Road, Rochester NY, 14618, (585) 723-7740
about 1 day
updated 02/28/14
Unity Chemical Dependency- Evelyn Brandon
81 Lake Ave., Rochester NY, 14611, (585) 723-7740
about 2 days
updated 07/24/14
Delphi Drug & Alcohol Council, Inc.
1839 East Ridge Road, Rochester NY, 14622, 585-467-2230 x21
about 3 days
updated 03/31/14
Villa of Hope
3300 Dewey Avenue, Rochester NY, 14616, (585) 865-1550
about 4 days
updated 10/06/14
Huther Doyle Memorial Institute - East Avenue and Esperanza Latina
360 East Avenue # 200, Rochester NY, 14604, (585) 325-5100
about 4 days
updated 10/20/14
Unity Chemical Dependency - Greece
1565 Long Pond Road, Rochester NY, 14626, (585) 723-7740
about 5 days
updated 02/28/14
Westfall Associates
919 Westfall Road, Building B, Suite 60, Rochester NY, 14618, 585-473-1500
about 18 days
updated 03/08/13

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