Monroe County, NY

Provider Wait Times

The information below shows current typical wait times for the services listed. This is not intended to be a comprehensive list of all services available in our community.

Please also note these wait times are estimates which may have changed since the last update. Providers are responsible for updating their own information so the accuracy of this list cannot be guaranteed.

What if I can't wait?

If you require immediate/emergency care, click here for a list of resources.

Mental Health Clinic Services - Adult

Sort By Provider Name

Provider	Wait Time
Strong Behavioral Health, Strong Ties Community Support Program 2613 West Henrietta Road, Rochester NY, 14623, (585) 279-4900 x4807	Wait List updated 04/08/13
Strong Behavioral Health, Older Adults Service 315 Science Parkway, Suite 200, Rochester NY, 14620, (585) 279-7849	COPS/Priority only updated 04/08/13
Crestwood Children's Center 2075 Scottsville Rd, Rochester NY, 14623, (585) 256-7500	No Wait updated 12/06/12
Cayuga Centers - Monroe Youth & Family Center 175 Humboldt Street, Rochester NY, 14610, (585) 546-1960	No Wait updated 05/13/13
Unity Health System - Evelyn Brandon 81 Lake Avenue, Rochester NY, 14608, (585) 368-6900	Limited appointments available. Call Wednesday at 8am updated 05/10/13
Unity Health System - Pinewild 100 Pinewild Drive, Rochester NY, 14606, (585) 368-6700	Limited appointments available. Call Wednesday at 8am updated 05/10/13
Catholic Family Center 87 N. Clinton Avenue, Rochester NY, 14604, (585) 546-7220	about 1 day updated 04/02/13
Rochester General Behavioral Health Network - Rochester Mental Health Center 490 East Ridge Road, Rochester NY, 14621, (585) 922-2500	about 10 days updated 03/01/13
Strong Behavioral Health, Deaf Wellness Clinic 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-6785 V/TTY or 275-3812 V	about 11 days updated 04/08/13
Schwarzkopf Mental Health Center - Rochester Psychiatric Center 1111 Elmwood Avenue, Rochester NY, 14620, (585) 241-1224	about 12 days updated 12/06/12
Strong Behavioral Health, Family Therapy Service 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-8321	about 14 days updated 04/08/13
Rochester General Behavioral Health Network - Genesee Mental Health Center 224 Alexander Street, Rochester NY, 14607, (585) 922-7770	about 14 days updated 03/27/13
Rochester Rehabilitation Center 1000 Elmwood Avenue,, Rochester NY, 14620, (585) 271-2520 (Clinic); 256-3430 (PROS)	about 14 days updated 04/25/13
Strong Behavioral Health, General Adult Psychiatry 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-3812	about 16 days updated 04/08/13
Strong Behavioral Health, Lazos Fuertes 300 Crittenden Boulevard, Rochester NY, 14642, (585) 276-4144	about 2 months updated 04/08/13

Mental Health Clinic Services - Child & Youth

Sort By Provider Name

Provider	Wait Time
Cayuga Centers - Monroe Youth & Family Center 175 Humboldt Street, Rochester NY, 14610, (585) 546-1960	No Wait updated 05/13/13
Catholic Family Center 87 N. Clinton Avenue, Rochester NY, 14604, (585) 546-7220	about 1 day updated 04/02/13
Rochester General Behavioral Health Network - Rochester Mental Health Center 490 East Ridge Road, Rochester NY, 14621, (585) 922-2500	about 4 days updated 03/01/13
Crestwood Children's Center 2075 Scottsville Rd, Rochester NY, 14623, (585) 256-7500	about 10 days updated 12/06/12
Strong Behavioral Health, Child & Adolescent Clinic - Crittenden Blvd 300 Crittenden Boulevard, Rochester NY, 14642, (585) 279-7849	about 21 days updated 04/09/13
Strong Behavioral Health, Child & Adolescent Clinic - Science Parkway 315 Science Parkway, Suite 100, Rochester NY, 14620, (585) 279-7849	about 21 days updated 04/09/13
Rochester General Behavioral Health Network - Genesee Mental Health Center 224 Alexander Street, Rochester NY, 14607, (585) 922-7770	about 2 months updated 03/27/13

PROS (Personalized Recovery Oriented Services)

Sort By Provider Name

Provider	Wait Time
Rochester Rehabilitation Center 1000 Elmwood Avenue,, Rochester NY, 14620, (585) 271-2520 (Clinic); 256-3430 (PROS)	RECEIVE A CALL WITHIN 24 HRS updated 04/25/13
Catholic Family Center 87 N. Clinton Avenue, Rochester NY, 14604, (585) 546-7220	No Wait updated 04/02/13
Unity Health System - Evelyn Brandon 81 Lake Avenue, Rochester NY, 14608, (585) 368-6900	about 4 days updated 05/10/13
Unity Health System - Pinewild 100 Pinewild Drive, Rochester NY, 14606, (585) 368-6700	about 4 days updated 05/10/13
Rochester General Behavioral Health Network - Genesee Mental Health Center 224 Alexander Street, Rochester NY, 14607, (585) 922-7770	about 5 days updated 03/27/13
DePaul Community Services Main offices: 1931 Buffalo Rd, PROS: DePaul City Center, 150 Mt. Hope Ave, Rochester NY, 14624, Main office: (585) 426-8000/PROS: 777-3500	about 7 days updated 01/02/13

Suboxone Availability within Substance Use Clinic

Sort By Provider Name

Provider	Wait Time
Delphi Drug & Alcohol Council, Inc. 1839 East Ridge Road, Rochester NY, 14622, 585-467-2230 x21	please call updated 04/09/13
Huther Doyle Memorial Institute - Esperanza Latina 235 North Clinton Avenue, Rochester NY, 14605, (585) 325-5100	about 8 days updated 07/02/12
Huther Doyle Memorial Institute - West Avenue 801-803 West Avenue , Rochester NY, 14611, (585) 325-5100	about 8 days updated 07/02/12
Huther Doyle Memorial Institute - East Avenue 360 East Avenue # 200, Rochester NY, 14604, (585) 325-5100	about 8 days updated 07/02/12
Strong Behavioral Health, Strong Recovery Chemical Dependency 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-7545	about 2 months updated 04/09/13
Rochester General Health System Addiction Services at Rochester Mental Health Center 490 East Ridge Road, Rochester NY, 14621, (585) 922-2704	about 3 months updated 03/08/13
Catholic Family Center - Restart 55 Troup Street, Rochester NY, 14608, (585) 546-1271 ext. 6122	not available updated 08/27/12
St. Joseph's Villa 3300 Dewey Avenue, Rochester NY, 14616, (585) 865-1550	not available updated 05/13/13

Substance Use Clinic Services - Adult

Sort By Provider Name

Provider	Wait Time
Huther Doyle Memorial Institute - East Avenue 360 East Avenue # 200, Rochester NY, 14604, (585) 325-5100	about 1 day updated 07/02/12
Unity Health System - Greece 1565 Long Pond Road, Rochester NY, 14626, (585) 723-7736	about 2 days updated 05/10/13
Unity Health System - Evelyn Brandon 81 Lake Avenue, Rochester NY, 14608, (585) 368-6900	about 2 days updated 05/10/13
Unity Health System - Pinewild 100 Pinewild Drive, Rochester NY, 14606, (585) 368-6700	about 2 days updated 05/10/13
Huther Doyle Memorial Institute - Esperanza Latina 235 North Clinton Avenue, Rochester NY, 14605, (585) 325-5100	about 3 days updated 07/02/12
Unity Health System - Brighton Crossroads Office Park, Bldg.#2, 2000 Winton Road, Rochester NY, 14618, (585) 272-8330	about 4 days updated 07/23/12
Huther Doyle Memorial Institute - West Avenue 801-803 West Avenue , Rochester NY, 14611, (585) 325-5100	about 4 days updated 07/02/12
Delphi Drug & Alcohol Council, Inc. 1839 East Ridge Road, Rochester NY, 14622, 585-467-2230 x21	about 5 days updated 04/09/13
Catholic Family Center - Restart 55 Troup Street, Rochester NY, 14608, (585) 546-1271 ext. 6122	about 8 days updated 08/27/12
Rochester General Health System Addiction Services at Rochester Mental Health Center 490 East Ridge Road, Rochester NY, 14621, (585) 922-2704	about 14 days updated 03/08/13
Westfall Associates 919 Westfall Road, Building B, Suite 60, Rochester NY, 14618, 585-473-1500	about 18 days updated 03/08/13
Strong Behavioral Health, Strong Recovery Chemical Dependency 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-7545	about 2 months updated 04/09/13
Rochester General Behavioral Health Network - Rochester Mental Health Center 490 East Ridge Road, Rochester NY, 14621, (585) 922-2500	about 2 months updated 03/01/13

Substance Use Clinic Services - Youth

Sort By Provider Name

Provider	Wait Time
Rochester General Behavioral Health Network - Rochester Mental Health Center 490 East Ridge Road, Rochester NY, 14621, (585) 922-2500	na updated 03/01/13
Huther Doyle Memorial Institute - East Avenue 360 East Avenue # 200, Rochester NY, 14604, (585) 325-5100	about 1 day updated 07/02/12
Unity Health System - Greece 1565 Long Pond Road, Rochester NY, 14626, (585) 723-7736	about 2 days updated 05/10/13
Unity Health System - Evelyn Brandon 81 Lake Avenue, Rochester NY, 14608, (585) 368-6900	about 3 days updated 05/10/13
Unity Health System - Pinewild 100 Pinewild Drive, Rochester NY, 14606, (585) 368-6700	about 3 days updated 05/10/13
Delphi Drug & Alcohol Council, Inc. 1839 East Ridge Road, Rochester NY, 14622, 585-467-2230 x21	about 5 days updated 04/09/13
Unity Health System - Brighton Crossroads Office Park, Bldg.#2, 2000 Winton Road, Rochester NY, 14618, (585) 272-8330	about 5 days updated 07/23/12
St. Joseph's Villa 3300 Dewey Avenue, Rochester NY, 14616, (585) 865-1550	about 7 days updated 05/13/13
Westfall Associates 919 Westfall Road, Building B, Suite 60, Rochester NY, 14618, 585-473-1500	about 18 days updated 03/08/13

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