Human Services

Department Overview

The Department of Human Services has as its goal a common sense human service delivery system that is comprehensive, responsive, coordinated and based on measurable results.  The department provides various forms of assistance to citizens of Monroe County including income support, medical assistance and comprehensive services designed to promote a higher quality of life for children, families and disadvantaged or elderly adults.

Hours of Operation

Our offices for 111 Westfall Road and 691 St. Paul Street are open between the hours of 8:00 AM to 4:00 PM. Walk-in applications are accepted daily between these hours, however, if you come in after 3:00 PM, we cannot guarantee screening for the same day. Your application will be taken and date stamped and you may have a letter handed to you with an appointment time for the next business day.

Financial Assistance

Mission Statement: "The Stand:

We Stand for being a division:

• Where trust, honesty, and respect are the norm
• Where open communication prevails
• That empowers employees and clients to succeed
• Where we take ownership of our individual and cooperative actions
• Where we take pride in a job well done theat is the best based on quality and performance.

This area of human services encompasses Temporary Assistance, Emergency Assistance, Food Stamps, Medicaid, Home Energy Assistance Program (HEAP) and day care subsidies for working parents.

Child and Family Services

This area of human services encompasses Child Protective Services (CPS) Foster Care, Adoption, Adult Protective Services (APS), and other family services teams such as, the Youth Opportunity Unit (YOU), Family Access and Connection Team (FACT) and the Impact team housed at Bivona Child Advocacy Center on Lake Avenue.

The Sands Family Constellation Building at the Monroe County Pediatric & Visitation Center

Operational in Fall 2010, this facility is a joint venture between Monroe County Department of Human Services, Monroe County Department of Health-Starlight Pediatric Clinic and the Society for Protection and Care of Children (SPCC). The center provides a revolutionary state-of-the-art facility enhancing our already established premier medical home for foster care children, co-located with a supervised visitation center. For more information on the center or to learn about the Buy-a-Brick Campaign, click on the link below.

Making Memories for Years to Come

Administrative Services

The administrative services division oversees the department budget, purchasing, contracts, operations, special investigations and waiting room functions. It is dedicated to helping our department run smoothly and efficiently on a daily basis. Administrative Services also oversees the DHS Fraud Hotline, where Medicaid and welfare fraud can be reported anonymously.

Children's Detention Center

The Children’s Detention Center is a secure detention facility for youth up to age 18 who are awaiting adjudication. The center serves the entire Rochester/Monroe County area and also some outlying counties as needed.

Office of Mental Health (OMH)

The Office of Mental Health oversees the mental health, alcohol/substance abuse, and developmental disability systems in Monroe County and provides funding to a number of community agencies for the provision of services to individuals and their families. Mental Health services are available for adults, adolescents and children.

Office for the Aging (OFA)

The Office for the Aging is responsible for planning, coordinating, funding and advocating for programs and services which meet the needs of Monroe County residents age 60 and over. Services are targeted to individuals with the greatest social and/or economic need, placing emphasis on serving those older persons who are low-income, minority or those with physical or mental disabilities.

Rochester/Monroe County Youth Bureau

The Rochester/Monroe County Youth Bureau is a planning, funding and coordinating agency dedicated to developing, implementing and evaluating a comprehensive system of services for youth in our community. The office operates on the belief that youth and their families deserve the best services possible.

Planning

The Department of Human Services maintains several different plans which are publicly available and for which we solicit public comment upon renewal.

The Child and Family Services Annual Plan Update

The 2012-2016 Child and Family Services Plan (draft)

APPROVED: 2012-2016 Child and Family Services Plan Update

2011 Child and Family Services Plan - Administrative Component Update

2011 DHS RMC Youth Bureau Administrative Component Update

2012-2013 Employment Plan Update

This document is currently pending NYS approval.