Department of Public Safety
50 W. Main St.
Phone: 585 753-3014
Fax: 585 753-3023
The employees of this dedicated department are committed to the safety of our community. Every day, the Department of Public Safety is hard at work looking out for citizens’ interests in such diverse areas as emergency response, drug abuse, seat belt education and consumer fraud. They help each of us stay safe and healthy in our homes, our work places and our neighborhoods.
The quality of life in Monroe County is affected by many things, but nothing is more important than the safety of our families and children. The people of the Department of Public Safety work behind the scenes to provide the best possible service to our customers–the courts, private and public agencies, and most importantly, the citizens and taxpayers of this community. They are truly dedicated to excellence in all that they do.
If you would like more information about any of the services described, please contact the individual offices listed or call 585 753-3014.
Public Safety Department Budget & Overview
The director of Public Safety coordinates and manages a wide variety of services which help to ensure the safety of Monroe County citizens. The director develops the County’s public safety policy and promotes cooperation among county, municipal and state public safety agencies and officials.
The Department of Public Safety strives to deliver the highest quality of safety, security, legal, prevention, education and emergency services in the most cost effective and equitable manner possible in collaboration with the entire community. The director of Public Safety administers the County’s provision of public safety services with the exception of those services provided by the sheriff, district attorney and public defender.
The director also chairs the Monroe County Criminal Justice Council and co-chairs the Public Safety Sector Team. The Office of the Director provides budgetary review, grant coordination, technical assistance, planning guidance, training services and management for all divisions of the department.
The Monroe County Department of Public Safety, through the effective, dedicated efforts of its divisions, contractors, employees, volunteers and the community, provides education, prevention, technical support, inter-agency coordination and direct services that meet or exceed the expectations of the courts, individuals, and the public and private agencies receiving these services in order to enhance the quality of life in Monroe County.
Key Result Areas
Customer Satisfaction: In a courteous and efficient manner, customers will be provided with expected services that anticipate their needs.
Productive Workforce: Through a continuing process of training, education, encouragement and recognition, our workforce is properly equipped, knowledgeable, competent, motivated and empowered to meet and exceed customer expectations.
Quality Services: This department provides timely, efficient and effective services that meet the physical and emotional needs of our customers.
Economic Growth: This department provides an atmosphere of safety and security in the community that will nurture existing businesses, attract new business and provide economic growth and fair competition.
Fiscal Responsibility: This department develops and implements an innovative and responsive plan that appropriately reflects and anticipates staffing and resources required to efficiently meet our customers needs. Where applicable, this department obtains grant funding for programs.
Key Result Measures
Customer Satisfaction: Services and resources provided are rated by customers as thorough, accurate and timely; resolution of customer complaints.
Productive Workforce: Employees are satisfied and rewarded by the challenging work of the Department of Public Safety by providing critical services to the community. An atmosphere conducive to a productive workforce is exhibited through employee training opportunities and the availability of appropriate technology.
Quality Services: Mandated guidelines are met or exceeded.
Economic Growth: Coordinated efforts among Public Safety agencies to provide a community that will enhance the economic future of Monroe County.
Fiscal Responsibilities: The Department of Public Safety ensures the appropriate use of public funds through revenue generating initiatives, collecting fees/fines, using effective resources allocated and establishing cost reduction initiatives.
Safety Right Now
ECD 9-1-1 Center
The Vital Link Between Citizens and Public Safety Agencies
In the City of Rochester a call is considered a report if the event occurred five minutes or more prior to the 9-1-1 call and if any suspects have left the scene. In all other towns of Monroe County a call is a report if the event occurred 15 minutes or more before the call.