Q. Where is the Monroe County Sheriff’s Office located?
The Sheriff’s Headquarters is located in the Monroe County Public Safety Building on the Civic Center Plaza, 130 South Plymouth Avenue, Rochester, New York 14614. Our phone number is 585 428-5209.
- Zone A substation
Town of Pittsford
789 Linden Avenue
Phone: 585 419-0900 - Zone B substation
Town of Henrietta
245 Summit Point Drive
Phone: 585 359-7100 - Zone C substation
Town of Chili
4201 Buffalo Road
Phone: 585 594-1470
Q. What zone am I in?
The Neighborhood Zone Map (above) shows which towns and villages are in each of the three zones.
Q. What number do I call in case of an emergency?
For emergencies, please call 9-1-1.
Q. How do I obtain copies of police reports?
Police reports are available 24 hours after the report has been taken at the Records Unit inside Sheriff’s Headquarters. The Records Unit is open Monday through Friday, 8:00 a.m. until 4:00 p.m. There is a charge of $5 for all reports.
Q. Does the Sheriff’s Office offer fingerprinting services?
Fingerprinting services are available for all County residents for employment and pistol permit applications at Sheriff’s Headquarters, Records Unit.
Times: Monday through Thursday, 5:00 p.m. until 7:00 p.m.; and Friday, 1:00 p.m. until 3:00 p.m.
Fees are $15 for pistol permits and $10 for all others.
Q. How do I obtain a pistol permit?
Applications for pistol permits are only available through the Monroe County Clerk’s Office at 39 West Main Street, Rochester, New York 14614. There is a $5 fee for the application.
Q. I receive calls from solicitors requesting donations for various police related associations. Are these legitimate? Should I donate?
The Monroe County Sheriff’s Office does not solicit over the telephone. Calls for other law enforcement agencies are generally done by telemarketing firms. If you decide to contribute to any of the organizations, always ask for the name, address and telephone number so that you may call back after careful consideration.
Donations may be made to the Monroe County Sheriff’s Office through the Monroe County Sheriff’s Foundation. Founded in 1991, the Monroe County Sheriff’s Foundation, a non-profit organization, funds special Sheriff’s Office projects, education and programs that cannot be realized with county funding alone.
For more information visit the Monroe County Sheriff’s Foundation page.
Q. How do I formally recognize or make a complaint concerning an employee of the Sheriff’s Office?
The Monroe County Sheriff’s Department is recognized as one of the finest in the nation. Continual feedback from the citizens it serves is vital to improving all aspects of the Sheriff’s Office. We encourage your comments and suggestions.
To formally recognize an employee you may contact his/her Supervisor or Command Officer by telephone at 585 428-5432. You may write the Sheriff or Undersheriff directly.
You may file a complaint at any time by calling 585 428-5432 or 911 and request a Sheriff’s Supervisor or Command Officer contact you at your location. You may contact Internal affairs by calling 585 428-5018, Monday through Friday, 9:00 a.m. until 5:00 p.m. You may also write the Sheriff, Undersheriff or Internal Affairs directly.
Monroe County Sheriff’s Office
Internal Affairs
47 S. Fitzhugh Street
Watts Building, 2nd Floor
Rochester, NY 14614
M.C.S.O.
Sheriff’s Administration
130 S. Plymouth Ave.
Rochester, NY 14614
