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Brooks Announces New Program to Better Serve Travelers with Special Needs at Airport

Brooks Announces New Program to Better Serve Travelers with Special Needs at Airport
Monroe County Executive Maggie Brooks was joined by representatives from the Arc of Monroe County and the Transportation Security Administration (TSA) to announce a new community outreach program, available to passengers with special travel needs at the Greater Rochester International Airport (ROC). ROC Your Flight allows participants to experience first-hand the Airport and the passenger security screening processes prior to flying from ROC. 
 
“ROC Your Flight is a natural extension of Monroe County’s efforts to improve and enhance the travel experience for all who use our airport,” said Brooks. “Together with TSA and Arc of Monroe, we are now doing even more to make ROC a true “Gateway to the World” for everyone, no matter their personal circumstances or abilities.”
 
Passengers, their family members and caregivers can benefit from ROC Your Flight by learning in advance what services are available to them when they travel. This early introduction to the airport process is intended to help ease any apprehensions those with special needs and their families may have about traveling by air.
 
“ROC TSA has initiated opportunities for those with special needs to try out the screening checkpoint experience.” said John McCaffery, Rochester TSA Federal Security Director. “This orientation-type program is part of TSA’s nationwide efforts to improve passenger outreach and offers a valuable opportunity for TSA personnel to experience individual traveler needs.”
 
The three agencies held a pilot-program last Fall at ROC. Participants were given an introduction to the program, underwent passenger security screening processes in the checkpoint, and were able to board a commercial aircraft, creating an opportunity to become familiar and confident in their new air travel experience.
 
“We are thrilled to work with TSA and the Greater Rochester International Airport to offer people with disabilities and their families this opportunity to have a positive flying experience,” said Barbara Wale, CEO of the Arc of Monroe County. “Anytime we can partner with local agencies to provide better services to individuals with disabilities, it is a win-win for all.”
 
A course is being held January 25, 2014 with further courses planned in spring, early summer, and early fall of 2014. For more information, or to sign up for this program, contact the Arc of Monroe at 585-271-0660, ext.1141 or cdoyle@arcmonroe.org.