; Adam Bello, County Executive

County Clerk's COVID-19 Operations


If you have questions for Monroe County DMVs, please submit them through our ONLINE PORTAL.

​Monroe County DMVs are open to all in-person transactions as of Monday, August 3, 2020 by appointment only, per Governor Cuomo's Executive Order. 

Plate Surrender Bins will be located outside, near the entrance of DMV branches and only available during the hours of operation of that branch excluding the Greece Branch.

For more information about DMV services that are available online directly through New York state, please visit:

For more information on Drop Box and Mail In options - including the forms needed to register a vehicle by mail - please click here.


Process Online





Drop Box

Outside DMVs

Address Changes - License or Registration X X x  
Apply for CDL Permit     X  
Apply for Class D, DJ, M Learner
Apply for a Non-Driver ID     X  
Exchange Out of State License for NYS License     X  
Insurance Lapse Corrections     X  
License Amendment     X  
License Renewal (Eye test submitted electronically) X X x  
Lost or Stolen Plates     X  
Pay Civil Penalties X      
Pay Driver Responsibility Assessment (DRA) X   x  
Pay Suspension Termination Fees X   x  
Plate Surrenders   X   x
Register a Vehicle, Boat, Motorcycle, or Trailer   X x  
Registration Amendment   X x  
Registration Renewal X X x  
Renew CDL License     X  
Replace Lost, Unexpired Driver's License/Permit/CDL/Non-Driver ID X   X  
Replace Registration X X x  
Replace a Title X X x  
Request Driving Abstract X X x  
Upgrade to Enhanced/Real ID     X  


Effective Monday, June 8th, 2020 at 9 A.M. this office will reopen to in-person transactions

In preparation to reopen, a number of changes have been implemented to provide a safe environment for all staff and customers.   

  • Some services will be available by appointment only in order to limit the number of people in the office at the same time.
  • Some services, which have been open during the shutdown by mail, will continue to be handled by mail only until we can work through the backlog of services that were closed to the public.  
  • New acrylic barriers and physical distancing signage have been installed in all customer service areas. 
  • A customer “Code of Conduct” and office rules will be posted to encourage healthy practices during a visit. 
  • All individuals entering the County Office Building will be giving a temperature screening, per County Executive Bello’s Executive Order.
  • Everyone must wear a mask when they are in the County Clerk’s Office in order to comply with Governor Cuomo’s Executive Order.

Below is a listing of all services provided through the Downtown Filing Office, and the manner in which they will be operating on and after June 8th:

Transaction Phone E-mail U.S. Mail Electronic Submission In-Person Appointment Required Drop-Box
Bus & EZ Pass         X    
Court Filings*     X X X    
DBA Transactions     X       X
Document & Copy Requests X X X       X

Document & Copy Requests for
Sealed or Confidential Records

    X   X    
File Review         X    
Hunting/Fishing License         X    
Real Estate Recordings     X X X (until 4:30)    
Notary Services (Notary Renewals, Notarial Certificates, Document Notarizations)     X   X    
Oath of Office Certificates     X   X    
Passports           X  
Pistol Permit Amendments: Adding or Removing a Gun and Address Change**     X        
Pistol Permit Transactions Except Amendments           X  
Public Record Research         X    
Veteran Cards         X    

The transactions listed above can be completed using the following:

Phone - (585) 753-1600

E-mail -

U.S. mail - 39 West Main Street Room 101 Rochester, NY 14614

Electronic Submission - eFile (Court filings), eRecord (land recordings)

*This office is subject to Administrative Orders from the State of New York Unified Court System.  Please refer to this link for the most recent statewide orders and this link for the most recent local orders if you have questions about how to properly file court documents. 

**For detailed instructions on how to complete these transactions please click here.


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Contact Us


Send DMV Questions in our Online Portal


DMV Helpline*: (585) 753-1604

Our helpline is a voicemail-only system.*

Downtown Filing Office

Now open with some restrictions

General Phone:
(585) 753-1600
Customer Service Phone (Non-DMV Issues):
(585) 753-1620
Pistol Permit Department Phone: 
(585) 753-1642
Pistol Permit Department Email:
**When possible email is the best method of communication as all phone numbers are voicemail only systems**