; Adam Bello, County Executive

Monroe County DMVs Appointments

Important Information Before Making Your Appointment with Monroe County (NY) DMVs:

The COVID-19 global pandemic has placed new challenges on local governments across the Nation. We thank you for your continued patience as the Monroe County Clerk's Office continues to re-imagine how we provide services to keep them accessible to our residents.

​Monroe County DMVs are open to all in-person transactions as of Monday, August 3, 2020 by appointment only. 

Plate Surrender Bins will be located outside, near the entrance of DMV branches and only available during the hours of operation of that branch excluding the Greece Branch.


Update (effective August 3, 2020)

On Monday, August 3rd the Henrietta, Irondequoit, and Rochester branch DMV's will be open for all transaction types by appointment only. Our system books appointments 90 days out so if you do not want to wait to make an appointment certain transactions can still be done by mail. Additioanlly all drop boxes will be changed to Plate Surrender Bins ONLY. They will be avaiable Monday-Friday during the hours of the DMV they are located at.

Update (effective July 15, 2020)

On Friday, July 17, the Greece DMV will reopen to permit testing by appointment only for CDL, Class D, DJ and M (personal vehicles and motorcycles). The Greece DMV will only accept public permit testing appointments for Mondays, Wednesdays and Fridays in order to help address local need. Tuesday and Thursday appointments will be reserved for school districts and other organizations which need CDL permits for their employees.

The Monroe County Clerk’s Office continues to partner with any group that has CDL testing needs for their members; anyone interested in setting up a partnership should email us at

All Transactions are Accepted In-Person. 

(effective August 3, 2020)

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Contact Us


Send DMV Questions in our Online Portal


DMV Helpline*: (585) 753-1604

Our helpline is a voicemail-only system.*

Downtown Filing Office

Now open with some restrictions

General Phone:
(585) 753-1600
Customer Service Phone (Non-DMV Issues):
(585) 753-1620
Pistol Permit Department Phone: 
(585) 753-1642
Pistol Permit Department Email:
**When possible email is the best method of communication as all phone numbers are voicemail only systems**

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