; Adam Bello, County Executive

Monroe County DMVs Appointments

Important Information Before Making Your Appointment with Monroe County (NY) DMVs:

The COVID-19 global pandemic has placed new challenges on local governments across the Nation. We thank you for your continued patience as the Monroe County Clerk's Office continues to re-imagine how we provide services to keep them accessible to our residents.

​Monroe County DMVs are open to all in-person transactions as of Monday, August 3, 2020 by appointment only. 

Plate Surrender Bins will be located outside, near the entrance of DMV branches and only available during the hours of operation of that branch excluding the Greece Branch.


Update (effective October 26, 2020)

On Monday, October 26th the Monroe County Office building will open three DMV self-service stations. These stations are for online transactions and do not need an appointment. These stations are open Monday-Friday 9:00am-5:00pm

Starting October 13th, the Greece DMV will be open for all transaction types by appointment only. The Greece DMV will accept appointments for Mondays, Wednesdays, and Fridays, 8:30 am to 4:30 pm and Tuesdays and Thursdays, 2:00 pm to 4:30 pm. Tuesday and Thursday morning appointments will be reserved for school districts and other organizations which need CDL permits for their employees.

The Monroe County Clerk’s Office continues to partner with any group that has CDL testing needs for their members; anyone interested in setting up a partnership should email us at

Update (effective August 3, 2020)

The Henrietta, Irondequoit, and Rochester branch DMV's are open for all transaction types by appointment only. Our system books appointments 90 days out so if you do not want to wait to make an appointment certain transactions can still be done by mail. Additionally all drop boxes will be changed to Plate Surrender Bins ONLY. They will be available Monday-Friday during the hours of the DMV they are located at.


All Transactions are Accepted In-Person. 

(effective August 3, 2020)

  print this page    email this page    back to top

Accessibility and Standards · Disclaimer and Privacy Policy · Non-Discrimination Policy

Official Site of Monroe County, New York. Copyright © 2019 Monroe County. All Rights Reserved.
Comments or suggestions? Please Contact Us

Contact Us


Send DMV Questions in our Online Portal


DMV Helpline*: (585) 753-1604

Our helpline is a voicemail-only system.*

Downtown Filing Office

Now open with some restrictions

General Phone:
(585) 753-1600
Customer Service Phone (Non-DMV Issues):
(585) 753-1620
Pistol Permit Department Phone: 
(585) 753-1642
Pistol Permit Department Email:
**When possible email is the best method of communication as all phone numbers are voicemail only systems**

Donate Life

Donate Life Logo

Become a tissue, eye, and organ donor

Register Here