Provider Wait Times

The information below shows current typical wait times for the services listed. This is not intended to be a comprehensive list of all services available in our community.

Please also note these wait times are estimates which may have changed since the last update. Providers are responsible for updating their own information so the accuracy of this list cannot be guaranteed.

• Mental Health Clinic Services - Adult
• Mental Health Clinic Services - Child & Youth
• PROS - Personalized Recovery Oriented Services
• Suboxone Availability within Substance Use Clinic
• Substance Use Clinic Services - Adult
• Substance Use Clinic Services - Youth
• Specialized Services

What if I can't wait?

If you require immediate/emergency care, click here for a list of resources.

Mental Health Clinic open access/walk-in times:

In addition to the wait times for initial appointments at mental health clinics listed in the tables below, some providers also offer regular open access (i.e. walk-in, no appointment required) times for intakes. Walk in times for mental health clinic services are currently available at the following sites:

Catholic Family Center- Clinton Ave (Adult & Child/Youth)
87 N. Clinton Avenue, Rochester NY, 14604, (585) 546-7220
Tuesdays, Wednesdays, & Thursdays 9-11am

Catholic Family Center- St. Paul St (Adult only)
1645 St Paul Street, Rochester NY, 14621, (585) 546-7220
Tuesdays & Thursdays 1-3pm

Crestwood Children’s Center (Child/Youth only)
Available at both Scottsville Rd. and E. Main St. locations, (585) 256-7500
Tuesdays, Wednesdays, & Thursdays 10am-2pm

Liberty Resources (Adult & Child/Youth)
175 Humboldt Street, Rochester, NY (585) 410-3370
Mondays, Wednesdays & Thursdays 8:30am-11:00am & Tuesdays 10:30am-1:00pm

Rochester Regional Health Genesee Behavioral Health Center (Adult & Child/Youth)
224 Alexander Street, Rochester NY, 14607, (585) 922-7770
Adults: Tuesdays & Thursdays 8:30-11:30am to be seen between 9:00-3:00pm
Child/Youth: Mondays 9:30-12:30pm; Wednesdays & Fridays 8:30-10:30am

Rochester Rehabilitation (Adult only)
1000 Elmwood Avenue, Rochester NY, 14620, (585) 271-2520
Thursday mornings 8:30-9:30am

Substance Use Clinic open access/walk-in times:

In addition to the wait times for initial appointments at substance use clinics listed in the tables below, some providers also offer regular open access (i.e. walk-in, no appointment required) times for intakes. Walk in times for substance use clinic services are currently available at the following sites:

Catholic Family Center Restart (Adult only)
55 Troup Street, Rochester NY, 14608, (585) 546-1271
Mondays, Wednesdays, & Fridays 10am-12pm

Mental Health Clinic Services - Adult

Mental Health Clinic Services - Child & Youth

PROS (Personalized Recovery Oriented Services)

Specialized Services

Suboxone Availability within Substance Use Clinic

Substance Use Clinic Services - Adult

Substance Use Clinic Services - Youth

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