Monroe County, NY

Provider Wait Times

The information below shows current typical wait times for the services listed. This is not intended to be a comprehensive list of all services available in our community.

Please also note these wait times are estimates which may have changed since the last update. Providers are responsible for updating their own information so the accuracy of this list cannot be guaranteed.

What if I can't wait?

If you require immediate/emergency care, click here for a list of resources.

Mental Health Clinic open access/walk-in times:

In addition to the wait times for initial appointments at mental health clinics listed in the tables below, some providers also offer regular open access (i.e. walk-in, no appointment required) times for intakes. Walk in times for mental health clinic services are currently available at the following sites:

Catholic Family Center- Clinton Ave (Adult & Child/Youth)
87 N. Clinton Avenue, Rochester NY, 14604, (585) 546-7220
Tuesdays, Wednesdays, & Thursdays 9-11am

Catholic Family Center- St. Paul St (Adult only)
1645 St Paul Street, Rochester NY, 14621, (585) 546-7220
Tuesdays & Thursdays 1-3pm

Crestwood Children’s Center (Child/Youth only)
Available at both Scottsville Rd. and E. Main St. locations, (585) 256-7500
Tuesdays, Wednesdays, & Thursdays10am-2pm

Rochester Regional Health Genesee Behavioral Health Center (Adult & Child/Youth)
224 Alexander Street, Rochester NY, 14607, (585) 922-7770
Adults: Tuesdays & Thursdays 8:30-11:30am to be seen between 9:00-3:00pm
Child/Youth: Mondays 9:30-12:30pm; Wednesdays & Fridays 8:30-10:30am

Rochester Rehabilitation (Adult only)
1000 Elmwood Avenue, Rochester NY, 14620, (585) 271-2520
Thursday mornings 8:30-9:30am

Substance Use Clinic open access/walk-in times:

In addition to the wait times for initial appointments at substance use clinics listed in the tables below, some providers also offer regular open access (i.e. walk-in, no appointment required) times for intakes. Walk in times for substance use clinic services are currently available at the following sites:

Catholic Family Center Restart (Adult only)
55 Troup Street, Rochester NY, 14608, (585) 546-1271
Mondays, Wednesdays, & Fridays 10am-12pm

Mental Health Clinic Services - Adult

Sort By Provider Name

Provider	Wait Time
Hillside Children's Center Mental Health Clinic 1100 University Avenue, Rochester NY, 14607, 585-654-4456	No Wait updated 07/13/17
Strong Behavioral Health, Older Adults Service 315 Science Parkway, Suite 200, Rochester NY, 14620, (585) 279-7849	COPS/Priority only updated 05/19/15
Rochester Rehabilitation 1000 Elmwood Avenue, Door 5, Rochester NY, 14620, (585) 271-2520 (Clinic); 256-3430 (PROS)	0-5 days updated 08/03/17
Rochester Psychiatric Center 1111 Elmwood Avenue, Rochester NY, 14620, (585) 241-1200	Call for availability and admission criteria updated 07/02/14
Rochester Regional Health Genesee Behavioral Health Center 224 Alexander Street, Rochester NY, 14607, (585) 922-7770	See walk in hours above updated 06/12/17
Strong Behavioral Health, Strong Ties Community Support Program 2613 West Henrietta Road, Rochester NY, 14623, (585) 279-4900	Priority/COPS updated 03/17/17
Catholic Family Center 87 N. Clinton Avenue, Rochester NY, 14604, (585) 546-7220	about 1 day updated 06/23/17
Interim Mental Health Clinic 339 East Avenue, Suite 303, Rochester NY, 14604, (585) 434-2633	about 2 days updated 04/13/17
Catholic Family Center - St. Paul St 1645 St. Paul Street, Rochester NY, 14621, (585) 546-7220	about 2 days updated 07/20/17
Rochester Regional Health Pinewild Behavioral Health Center 100 Pinewild Drive, Rochester NY, 14606, (585) 723-7740	about 3 days updated 06/12/17
Rochester Regional Health Rochester Behavioral Health Center 490 East Ridge Road, Rochester NY, 14621, (585) 922-2500	about 3 days updated 06/12/17
Rochester Regional Health Evelyn Brandon Behavioral Health Center 81 Lake Avenue, Rochester NY, 14608, (585) 723-7740	about 3 days updated 06/12/17
Strong Behavioral Health, Deaf Wellness Clinic 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-6785 V/TTY or 275-3812 V	about 6 days updated 06/21/17
Strong Behavioral Health, Lazos Fuertes 300 Crittenden Boulevard, Rochester NY, 14642, (585) 276-4144	about 12 days updated 06/21/17
The Healing Connection, Inc. 1320 University Ave, Rochester NY, 14607, (585) 641-0281	about 14 days updated 06/12/17
Strong Behavioral Health, Family Therapy Service 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-8321	about 20 days updated 05/19/16
Strong Behavioral Health, General Adult Psychiatry 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-3535	about 22 days updated 06/21/17
Schwarzkopf Mental Health Center - Rochester Psychiatric Center 1111 Elmwood Avenue, Rochester NY, 14620, (585) 241-1224	about 30 days updated 03/26/14

Mental Health Clinic Services - Child & Youth

Sort By Provider Name

Provider	Wait Time
Hillside Children's Center Mental Health Clinic 1100 University Avenue, Rochester NY, 14607, 585-654-4456	No Wait updated 07/13/17
Rochester Regional Health Genesee Behavioral Health Center 224 Alexander Street, Rochester NY, 14607, (585) 922-7770	See walk in hours above updated 06/12/17
Catholic Family Center 87 N. Clinton Avenue, Rochester NY, 14604, (585) 546-7220	about 1 day updated 06/23/17
The Healing Connection, Inc. 1320 University Ave, Rochester NY, 14607, (585) 641-0281	about 14 days updated 06/12/17
Strong Behavioral Health, Child & Adolescent Clinic - Crittenden Blvd 300 Crittenden Boulevard, Rochester NY, 14642, (585) 279-7800	about 45 days updated 03/21/17
Strong Behavioral Health, Child & Adolescent Clinic - Science Parkway 315 Science Parkway, Suite 100, Rochester NY, 14620, (585) 279-7800	about 45 days updated 03/21/17

PROS (Personalized Recovery Oriented Services)

Sort By Provider Name

Provider	Wait Time
Rochester Regional Health Genesee Behavioral Health Center 224 Alexander Street, Rochester NY, 14607, (585) 922-7770	Tours available without Referral updated 06/12/17
Rochester Rehabilitation 1000 Elmwood Avenue, Door 5, Rochester NY, 14620, (585) 271-2520 (Clinic); 256-3430 (PROS)	Please call updated 08/03/17
Rochester Regional Health Evelyn Brandon Behavioral Health Center PROS 81 Lake Avenue, Rochester NY, 14608, (585) 368-6982	No Wait, tours without referral updated 06/12/17
Rochester Regional Health Evelyn Brandon Behavioral Health Center 81 Lake Avenue, Rochester NY, 14608, (585) 723-7740	about 3 days updated 06/12/17

Specialized Services

Sort By Provider Name

Provider	Wait Time
Rochester Regional Health Evelyn Brandon Behavioral Health Center 81 Lake Avenue, Rochester NY, 14608, (585) 723-7740	about 3 days updated 06/12/17
The Healing Connection, Inc. 1320 University Ave, Rochester NY, 14607, (585) 641-0281	about 7 days updated 06/12/17

Suboxone Availability within Substance Use Clinic

Sort By Provider Name

Provider	Wait Time
Huther Doyle Memorial Institute - West Avenue 801-803 West Avenue , Rochester NY, 14611, (585) 325-5100	Please call updated 06/28/16
Delphi Drug & Alcohol Council, Inc. 1839 East Ridge Road, Rochester NY, 14622, 585-467-2230 x21	please call updated 03/31/14
Huther Doyle Memorial Institute - East Avenue and Esperanza Latina 360 East Avenue # 200, Rochester NY, 14604, (585) 325-5100	Please call updated 06/28/16
DePaul Community Services Main offices: 1931 Buffalo Rd, PROS: DePaul City Center, 150 Mt. Hope Ave, Rochester NY, 14624, Main office: (585) 426-8000/PROS: 777-3500	about 4 days updated 08/16/17
Rochester Regional Health Greece Chemical Dependency 1565 Long Pond Road, Rochester NY, 14626, (585) 723-7740	about 14 days updated 03/16/17
Rochester Regional Health Brighton Behavioral Health Center Crossroads Office Park, Bldg.#2, 2000 Winton Road, Rochester NY, 14618, (585) 723-7740	about 14 days updated 06/12/17
Rochester Regional Health Evelyn Brandon Behavioral Health Center 81 Lake Avenue, Rochester NY, 14608, (585) 723-7740	about 14 days updated 06/12/17
Strong Behavioral Health, Strong Recovery Chemical Dependency 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-7545	about 28 days updated 03/05/15
Catholic Family Center - Restart 55 Troup Street, Rochester NY, 14608, (585) 546-1271 ext. 6122	not available updated 07/10/15
Villa of Hope 3300 Dewey Avenue, Rochester NY, 14616, (585) 865-1550	not available updated 12/19/14

Substance Use Clinic Services - Adult

Sort By Provider Name

Provider	Wait Time
Huther Doyle Memorial Institute - East Avenue and Esperanza Latina 360 East Avenue # 200, Rochester NY, 14604, (585) 325-5100	Please call updated 06/28/16
Huther Doyle Memorial Institute - West Avenue 801-803 West Avenue , Rochester NY, 14611, (585) 325-5100	Please call updated 06/28/16
Catholic Family Center - Restart 55 Troup Street, Rochester NY, 14608, (585) 546-1271 ext. 6122	about 1 day updated 07/10/15
Delphi Drug & Alcohol Council, Inc. 1839 East Ridge Road, Rochester NY, 14622, 585-467-2230 x21	about 3 days updated 03/31/14
Rochester Regional Health Brighton Behavioral Health Center Crossroads Office Park, Bldg.#2, 2000 Winton Road, Rochester NY, 14618, (585) 723-7740	about 3 days updated 06/12/17
Rochester Regional Health Rochester Behavioral Health Center 490 East Ridge Road, Rochester NY, 14621, (585) 922-2500	about 3 days updated 06/12/17
Rochester Regional Health Greece Chemical Dependency 1565 Long Pond Road, Rochester NY, 14626, (585) 723-7740	about 3 days updated 03/16/17
Rochester Regional Health Evelyn Brandon Behavioral Health Center 81 Lake Avenue, Rochester NY, 14608, (585) 723-7740	about 3 days updated 06/12/17
Strong Behavioral Health, Strong Recovery Chemical Dependency 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-7545	about 7 days updated 03/05/15
Westfall Associates 919 Westfall Road, Building B, Suite 60, Rochester NY, 14618, 585-473-1500	about 18 days updated 03/08/13

Substance Use Clinic Services - Youth

Sort By Provider Name

Provider	Wait Time
Action for a Better Community 33 Chestnut Street , Suite 100, Rochester NY, 14604, (585) 325-5116	No Wait updated 02/16/17
Huther Doyle Memorial Institute - East Avenue and Esperanza Latina 360 East Avenue # 200, Rochester NY, 14604, (585) 325-5100	Please call updated 06/28/16
Delphi Drug & Alcohol Council, Inc. 1839 East Ridge Road, Rochester NY, 14622, 585-467-2230 x21	about 3 days updated 03/31/14
Villa of Hope 3300 Dewey Avenue, Rochester NY, 14616, (585) 865-1550	about 3 days updated 12/19/14
Rochester Regional Health Brighton Behavioral Health Center Crossroads Office Park, Bldg.#2, 2000 Winton Road, Rochester NY, 14618, (585) 723-7740	about 3 days updated 06/12/17
Rochester Regional Health Greece Chemical Dependency 1565 Long Pond Road, Rochester NY, 14626, (585) 723-7740	about 3 days updated 03/16/17
Rochester Regional Health Evelyn Brandon Behavioral Health Center 81 Lake Avenue, Rochester NY, 14608, (585) 723-7740	about 3 days updated 06/12/17
Westfall Associates 919 Westfall Road, Building B, Suite 60, Rochester NY, 14618, 585-473-1500	about 18 days updated 03/08/13

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