Monroe County, NY

Provider Wait Times

The information below shows current typical wait times for the services listed. This is not intended to be a comprehensive list of all services available in our community.

Please also note these wait times are estimates which may have changed since the last update. Providers are responsible for updating their own information so the accuracy of this list cannot be guaranteed.

What if I can't wait?

If you require immediate/emergency care, click here for a list of resources.

Mental Health Clinic Services - Adult

Sort By Provider Name

Provider	Wait Time
Strong Behavioral Health, Older Adults Service 315 Science Parkway, Suite 200, Rochester NY, 14620, (585) 279-7849	COPS/Priority only updated 08/22/13
Catholic Family Center 87 N. Clinton Avenue, Rochester NY, 14604, (585) 546-7220	about 1 day updated 03/03/14
Strong Behavioral Health, Deaf Wellness Clinic 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-6785 V/TTY or 275-3812 V	about 5 days updated 04/02/14
Unity Mental Health - Evelyn Brandon 81 Lake Avenue, Rochester NY, 14608, (585) 723-7740	about 5 days updated 03/31/14
Unity Mental Health - Greece 100 Pinewild Drive, Rochester NY, 14606, (585) 723-7740	about 5 days updated 03/31/14
Strong Behavioral Health, Family Therapy Service 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-8321	about 7 days updated 10/29/13
Strong Behavioral Health, General Adult Psychiatry 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-3812	about 28 days updated 04/02/14
Schwarzkopf Mental Health Center - Rochester Psychiatric Center 1111 Elmwood Avenue, Rochester NY, 14620, (585) 241-1224	about 2 months updated 03/26/14
Rochester Rehabilitation Center 1000 Elmwood Avenue,, Rochester NY, 14620, (585) 271-2520 (Clinic); 256-3430 (PROS)	about 2 months updated 04/14/14
Strong Behavioral Health, Strong Ties Community Support Program 2613 West Henrietta Road, Rochester NY, 14623, (585) 279-4900 x4807	about 2 months updated 04/03/14
Strong Behavioral Health, Lazos Fuertes 300 Crittenden Boulevard, Rochester NY, 14642, (585) 276-4144	about 2 months updated 04/02/14
Rochester General Behavioral Health Network - Rochester Mental Health Center 490 East Ridge Road, Rochester NY, 14621, (585) 922-2500	about 2 months updated 04/08/14
Rochester General Behavioral Health Network - Genesee Mental Health Center 224 Alexander Street, Rochester NY, 14607, (585) 922-7770	about 2 months updated 03/31/14

Mental Health Clinic Services - Child & Youth

Sort By Provider Name

Provider	Wait Time
Crestwood Children's Center 2075 Scottsville Rd, Rochester NY, 14623, (585) 256-7500	There is currently no wait list for services updated 04/01/14
Catholic Family Center 87 N. Clinton Avenue, Rochester NY, 14604, (585) 546-7220	about 1 day updated 03/03/14
Rochester General Behavioral Health Network - Genesee Mental Health Center 224 Alexander Street, Rochester NY, 14607, (585) 922-7770	about 15 days updated 03/31/14
Strong Behavioral Health, Child & Adolescent Clinic - Crittenden Blvd 300 Crittenden Boulevard, Rochester NY, 14642, (585) 279-7800	about 21 days updated 03/31/14
Strong Behavioral Health, Child & Adolescent Clinic - Science Parkway 315 Science Parkway, Suite 100, Rochester NY, 14620, (585) 279-7800	about 2 months updated 03/31/14

PROS (Personalized Recovery Oriented Services)

Sort By Provider Name

Provider	Wait Time
Rochester Rehabilitation Center 1000 Elmwood Avenue,, Rochester NY, 14620, (585) 271-2520 (Clinic); 256-3430 (PROS)	RECEIVE A CALL WITHIN 24 HRS updated 04/14/14
Unity PROS 81 Lake Avenue, Rochester NY, 14608, (585) 368-6982	Please call updated 03/25/14
DePaul Community Services Main offices: 1931 Buffalo Rd, PROS: DePaul City Center, 150 Mt. Hope Ave, Rochester NY, 14624, Main office: (585) 426-8000/PROS: 777-3500	about 2 days updated 03/20/14
Rochester General Behavioral Health Network - Genesee Mental Health Center 224 Alexander Street, Rochester NY, 14607, (585) 922-7770	about 5 days updated 03/31/14

Specialized Services

Sort By Provider Name

Provider	Wait Time
The Healing Connection, Inc. 1387 Fairport Rd #1000D, Fairport NY, 14450, (585) 641-0281	about 7 days updated 03/31/14

Suboxone Availability within Substance Use Clinic

Sort By Provider Name

Provider	Wait Time
Delphi Drug & Alcohol Council, Inc. 1839 East Ridge Road, Rochester NY, 14622, 585-467-2230 x21	please call updated 03/31/14
Unity Chemical Dependency - Greece 1565 Long Pond Road, Rochester NY, 14626, (585) 723-7740	Please call updated 02/28/14
Strong Behavioral Health, Strong Recovery Chemical Dependency 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-7545	about 2 months updated 04/02/14
Huther Doyle Memorial Institute - Esperanza Latina 360 East Ave, Rochester NY, 14604, (585) 325-5100	about 3 months updated 04/21/14
Huther Doyle Memorial Institute - East Avenue 360 East Avenue # 200, Rochester NY, 14604, (585) 325-5100	about 3 months updated 04/21/14
Catholic Family Center - Restart 55 Troup Street, Rochester NY, 14608, (585) 546-1271 ext. 6122	not available updated 04/23/14
Villa of Hope 3300 Dewey Avenue, Rochester NY, 14616, (585) 865-1550	not available updated 04/10/14

Substance Use Clinic Services - Adult

Sort By Provider Name

Provider	Wait Time
Rochester General Health System Addiction Services at Rochester Mental Health Center 490 East Ridge Road, Rochester NY, 14621, (585) 922-2704	3 updated 02/28/14
Unity Chemical Dependency - Brighton Crossroads Office Park, Bldg.#2, 2000 Winton Road, Rochester NY, 14618, (585) 723-7740	about 1 day updated 02/28/14
Unity Chemical Dependency- Evelyn Brandon 81 Lake Ave., Rochester NY, 14611, (585) 723-7740	about 2 days updated 02/28/14
Delphi Drug & Alcohol Council, Inc. 1839 East Ridge Road, Rochester NY, 14622, 585-467-2230 x21	about 3 days updated 03/31/14
Huther Doyle Memorial Institute - West Avenue 801-803 West Avenue , Rochester NY, 14611, (585) 325-5100	about 3 days updated 04/21/14
Huther Doyle Memorial Institute - Esperanza Latina 360 East Ave, Rochester NY, 14604, (585) 325-5100	about 4 days updated 04/21/14
Huther Doyle Memorial Institute - East Avenue 360 East Avenue # 200, Rochester NY, 14604, (585) 325-5100	about 4 days updated 04/21/14
Unity Chemical Dependency - Greece 1565 Long Pond Road, Rochester NY, 14626, (585) 723-7740	about 5 days updated 02/28/14
Catholic Family Center - Restart 55 Troup Street, Rochester NY, 14608, (585) 546-1271 ext. 6122	about 7 days updated 04/23/14
Rochester General Behavioral Health Network - Rochester Mental Health Center 490 East Ridge Road, Rochester NY, 14621, (585) 922-2500	about 15 days updated 04/08/14
Westfall Associates 919 Westfall Road, Building B, Suite 60, Rochester NY, 14618, 585-473-1500	about 18 days updated 03/08/13
Strong Behavioral Health, Strong Recovery Chemical Dependency 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-7545	about 2 months updated 04/02/14

Substance Use Clinic Services - Youth

Sort By Provider Name

Provider	Wait Time
Unity Chemical Dependency - Brighton Crossroads Office Park, Bldg.#2, 2000 Winton Road, Rochester NY, 14618, (585) 723-7740	about 1 day updated 02/28/14
Unity Chemical Dependency- Evelyn Brandon 81 Lake Ave., Rochester NY, 14611, (585) 723-7740	about 2 days updated 02/28/14
Delphi Drug & Alcohol Council, Inc. 1839 East Ridge Road, Rochester NY, 14622, 585-467-2230 x21	about 3 days updated 03/31/14
Villa of Hope 3300 Dewey Avenue, Rochester NY, 14616, (585) 865-1550	about 4 days updated 04/10/14
Huther Doyle Memorial Institute - East Avenue 360 East Avenue # 200, Rochester NY, 14604, (585) 325-5100	about 4 days updated 04/21/14
Unity Chemical Dependency - Greece 1565 Long Pond Road, Rochester NY, 14626, (585) 723-7740	about 5 days updated 02/28/14
Westfall Associates 919 Westfall Road, Building B, Suite 60, Rochester NY, 14618, 585-473-1500	about 18 days updated 03/08/13

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