Monroe County, NY

Provider Wait Times

The information below shows current typical wait times for the services listed. This is not intended to be a comprehensive list of all services available in our community.

Please also note these wait times are estimates which may have changed since the last update. Providers are responsible for updating their own information so the accuracy of this list cannot be guaranteed.

What if I can't wait?

If you require immediate/emergency care, click here for a list of resources.

Mental Health Clinic open access/walk-in times:

In addition to the wait times for initial appointments at mental health clinics listed in the tables below, some providers also offer regular open access (i.e. walk-in, no appointment required) times for intakes. Walk in times for mental health clinic services are currently available at the following sites:

Catholic Family Center- Clinton Ave (Adult & Child/Youth)
87 N. Clinton Avenue, Rochester NY, 14604, (585) 546-7220
Mondays 1-3pm; Tuesdays, Wednesdays, & Thursdays 9-11am

Hillside Children's Mental Health Clinic (Child/Youth only)
1100 University Ave, Rochester, NY, (585) 256-7500
Monday-Thursday 9:30am-12:30pm

Liberty Resources (Adult & Child/Youth)
175 Humboldt Street, Rochester, NY (585) 410-3370
Mondays, Wednesdays & Thursdays 8:30am-11:00am & Tuesdays 10:30am-1:00pm

Rochester Regional Health Genesee Behavioral Health Center (Adult & Child/Youth)
224 Alexander Street, Rochester NY, 14607, (585) 922-7770
Adults: Tuesdays & Thursdays 8:30-11:30am to be seen between 9:00-3:00pm
Child/Youth: Mondays 9:30-12:30pm; Wednesdays & Fridays 8:30-10:30am

Rochester Rehabilitation (Adult only)
1000 Elmwood Avenue, Rochester NY, 14620, (585) 271-2520
Thursday mornings 8:30-9:30am

Substance Use Clinic open access/walk-in times:

In addition to the wait times for initial appointments at substance use clinics listed in the tables below, some providers also offer regular open access (i.e. walk-in, no appointment required) times for intakes. Walk in times for substance use clinic services are currently available at the following sites:

Catholic Family Center Restart (Adult only)
55 Troup Street, Rochester NY, 14608, (585) 546-1271
Mondays, Wednesdays, & Fridays 10am-12pm

Mental Health Clinic Services - Adult

Sort By Provider Name
Provider Wait Time
Hillside Children's Center Mental Health Clinic
1100 University Avenue, Rochester NY, 14607, 585-654-4456
No Wait
updated 08/10/18
Strong Behavioral Health, Older Adults Service
315 Science Parkway, Suite 200, Rochester NY, 14620, (585) 279-7849
COPS/Priority only
updated 05/19/15
Rochester Rehabilitation
1000 Elmwood Avenue, Door 5, Rochester NY, 14620, (585) 271-2520 (Clinic); 256-3430 (PROS)
0-5 days
updated 08/03/17
Rochester Psychiatric Center
1111 Elmwood Avenue, Rochester NY, 14620, (585) 241-1200
Call for availability and admission criteria
updated 07/02/14
Liberty Resources Behavioral Health Clinic, Monroe County
175 Humboldt Street, Rochester NY, (585) 410-3370
No Wait
updated 09/17/18
Rochester Regional Health Genesee Behavioral Health Center
224 Alexander Street, Rochester NY, 14607, (585) 922-7770
See walk in hours above
updated 10/26/17
Strong Behavioral Health, Strong Ties Community Support Program
2613 West Henrietta Road, Rochester NY, 14623, (585) 279-4900
Priority/COPS
updated 03/17/17
Villa of Hope Behavioral Health Services
1099 Jay Street, Building J, 2nd Floor, Rochester NY, 14611, (585) 328-0834
no wait
updated 05/16/18
Catholic Family Center
87 N. Clinton Avenue, Rochester NY, 14604, (585) 546-7220
about 1 day
updated 09/28/18
Interim Mental Health Clinic
339 East Avenue, Suite 303, Rochester NY, 14604, (585) 434-2633
about 2 days
updated 04/13/17
Rochester Regional Health Pinewild Behavioral Health Center
100 Pinewild Drive, Rochester NY, 14606, (585) 723-7740
about 3 days
updated 10/26/17
Rochester Regional Health Rochester Behavioral Health Center
490 East Ridge Road, Rochester NY, 14621, (585) 922-2500
about 3 days
updated 10/26/17
Rochester Regional Health Evelyn Brandon Behavioral Health Center
81 Lake Avenue, Rochester NY, 14608, (585) 723-7740
about 3 days
updated 03/20/18
Strong Behavioral Health, Deaf Wellness Clinic
300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-6785 V/TTY or 275-3812 V
about 6 days
updated 06/21/17
Strong Behavioral Health, Lazos Fuertes
300 Crittenden Boulevard, Rochester NY, 14642, (585) 276-4144
about 12 days
updated 06/21/17
Easter Seals New York
103 White Spruce Blvd, Rochester NY, 14623, 585-292-5830
about 14 days
updated 10/05/17
The Healing Connection, Inc.
1320 University Ave, Rochester NY, 14607, (585) 641-0281
about 14 days
updated 06/12/17
Strong Behavioral Health, Family Therapy Service
300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-8321
about 20 days
updated 05/19/16
Strong Behavioral Health, General Adult Psychiatry
300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-3535
about 22 days
updated 06/21/17

Mental Health Clinic Services - Child & Youth

Sort By Provider Name
Provider Wait Time
Hillside Children's Center Mental Health Clinic
1100 University Avenue, Rochester NY, 14607, 585-654-4456
No Wait
updated 08/10/18
Liberty Resources Behavioral Health Clinic, Monroe County
175 Humboldt Street, Rochester NY, (585) 410-3370
No Wait
updated 09/17/18
Villa of Hope Behavioral Health Services
1099 Jay Street, Building J, 2nd Floor, Rochester NY, 14611, (585) 328-0834
no wait
updated 05/16/18
Rochester Regional Health Genesee Behavioral Health Center
224 Alexander Street, Rochester NY, 14607, (585) 922-7770
See walk in hours above
updated 10/26/17
Catholic Family Center
87 N. Clinton Avenue, Rochester NY, 14604, (585) 546-7220
about 1 day
updated 09/28/18
Easter Seals New York
103 White Spruce Blvd, Rochester NY, 14623, 585-292-5830
about 14 days
updated 10/05/17
The Healing Connection, Inc.
1320 University Ave, Rochester NY, 14607, (585) 641-0281
about 14 days
updated 06/12/17
Strong Behavioral Health, Child & Adolescent Clinic - Crittenden Blvd
300 Crittenden Boulevard, Rochester NY, 14642, (585) 279-7800
about 45 days
updated 11/09/17
Strong Behavioral Health, Child & Adolescent Clinic - Science Parkway
315 Science Parkway, Suite 100, Rochester NY, 14620, (585) 279-7800
about 90 days
updated 11/09/17

PROS (Personalized Recovery Oriented Services)

Sort By Provider Name
Provider Wait Time
Rochester Regional Health Genesee Behavioral Health Center
224 Alexander Street, Rochester NY, 14607, (585) 922-7770
Tours available without Referral. Call: 922-7200
updated 10/26/17
Rochester Rehabilitation
1000 Elmwood Avenue, Door 5, Rochester NY, 14620, (585) 271-2520 (Clinic); 256-3430 (PROS)
Please call
updated 08/03/17
Rochester Regional Health Evelyn Brandon Behavioral Health Center PROS
81 Lake Avenue, Rochester NY, 14608, (585) 368-6982
No Wait, tours without referral. Call: 585-368-6901, x8886
updated 10/26/17
Rochester Regional Health Evelyn Brandon Behavioral Health Center
81 Lake Avenue, Rochester NY, 14608, (585) 723-7740
about 3 days
updated 03/20/18

Specialized Services

Sort By Provider Name
Provider Wait Time
The Healing Connection, Inc.
1320 University Ave, Rochester NY, 14607, (585) 641-0281
about 7 days
updated 06/12/17

Suboxone Availability within Substance Use Clinic

Sort By Provider Name
Provider Wait Time
Catholic Family Center - Restart
79 North Clinton Ave, Rochester NY, 14604, (585) 546-1271 ext. 6122
No Wait
updated 05/16/18
Delphi Drug & Alcohol Council, Inc.
835 West Main St, Rochester NY, 14611, 585-467-2230 x21
please call
updated 05/16/18
Huther Doyle Memorial Institute - East Avenue and Esperanza Latina
360 East Avenue # 200, Rochester NY, 14604, (585) 325-5100
Please call
updated 06/28/16
Villa of Hope Behavioral Health Services
1099 Jay Street, Building J, 2nd Floor, Rochester NY, 14611, (585) 328-0834
no wait
updated 05/16/18
Rochester Regional Health Greece Chemical Dependency
1565 Long Pond Road, Rochester NY, 14626, (585) 723-7740
about 14 days
updated 03/16/17
Rochester Regional Health Brighton Behavioral Health Center
Crossroads Office Park, Bldg.#2, 2000 Winton Road, Rochester NY, 14618, (585) 723-7740
about 14 days
updated 06/12/17
Rochester Regional Health Evelyn Brandon Behavioral Health Center
81 Lake Avenue, Rochester NY, 14608, (585) 723-7740
about 14 days
updated 03/20/18
Strong Behavioral Health, Strong Recovery Chemical Dependency
300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-7545
about 28 days
updated 03/05/15

Substance Use Clinic Services - Adult

Sort By Provider Name
Provider Wait Time
Catholic Family Center - Restart
79 North Clinton Ave, Rochester NY, 14604, (585) 546-1271 ext. 6122
No Wait
updated 05/16/18
Huther Doyle Memorial Institute - East Avenue and Esperanza Latina
360 East Avenue # 200, Rochester NY, 14604, (585) 325-5100
Please call
updated 06/28/16
Villa of Hope Behavioral Health Services
1099 Jay Street, Building J, 2nd Floor, Rochester NY, 14611, (585) 328-0834
no wait
updated 05/16/18
Delphi Drug & Alcohol Council, Inc.
835 West Main St, Rochester NY, 14611, 585-467-2230 x21
about 3 days
updated 05/16/18
Rochester Regional Health Brighton Behavioral Health Center
Crossroads Office Park, Bldg.#2, 2000 Winton Road, Rochester NY, 14618, (585) 723-7740
about 3 days
updated 06/12/17
Rochester Regional Health Evelyn Brandon Behavioral Health Center
81 Lake Avenue, Rochester NY, 14608, (585) 723-7740
about 3 days
updated 03/20/18
Rochester Regional Health Greece Chemical Dependency
1565 Long Pond Road, Rochester NY, 14626, (585) 723-7740
about 3 days
updated 03/16/17
Rochester Regional Health Rochester Behavioral Health Center
490 East Ridge Road, Rochester NY, 14621, (585) 922-2500
about 3 days
updated 10/26/17
Strong Behavioral Health, Strong Recovery Chemical Dependency
300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-7545
about 7 days
updated 03/05/15
Westfall Associates
919 Westfall Road, Building B, Suite 60, Rochester NY, 14618, 585-473-1500
about 18 days
updated 03/06/18

Substance Use Clinic Services - Youth

Sort By Provider Name
Provider Wait Time
Villa of Hope Behavioral Health Services
1099 Jay Street, Building J, 2nd Floor, Rochester NY, 14611, (585) 328-0834
no wait
updated 05/16/18
Huther Doyle Memorial Institute - East Avenue and Esperanza Latina
360 East Avenue # 200, Rochester NY, 14604, (585) 325-5100
Please call
updated 06/28/16
Action for a Better Community
33 Chestnut Street , Suite 100, Rochester NY, 14604, (585) 325-5116
about 1 day
updated 02/16/18
Delphi Drug & Alcohol Council, Inc.
835 West Main St, Rochester NY, 14611, 585-467-2230 x21
about 3 days
updated 05/16/18
Rochester Regional Health Brighton Behavioral Health Center
Crossroads Office Park, Bldg.#2, 2000 Winton Road, Rochester NY, 14618, (585) 723-7740
about 3 days
updated 06/12/17
Rochester Regional Health Greece Chemical Dependency
1565 Long Pond Road, Rochester NY, 14626, (585) 723-7740
about 3 days
updated 03/16/17
Rochester Regional Health Evelyn Brandon Behavioral Health Center
81 Lake Avenue, Rochester NY, 14608, (585) 723-7740
about 3 days
updated 03/20/18
Westfall Associates
919 Westfall Road, Building B, Suite 60, Rochester NY, 14618, 585-473-1500
about 18 days
updated 03/06/18

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