Monroe County, NY

Provider Open Access/Walk-In Times

Mental Health and Substance Use services remain available during COVID-19. Refer to the list below for contact information to either connect to your current provider or plan for new admissions.

The information below lists services where walk-in times are available and a list of providers with basic contact information to use to inquire about appointment availability. This is not intended to be a comprehensive list of all services available in our community.

Mental Health Clinic Services - Adult
Mental Health Clinic Services - Child & Youth
PROS - Personalized Recovery Oriented Services
Suboxone Availability within Substance Use Clinic
Substance Use Clinic Services - Adult
Substance Use Clinic Services - Youth
Specialized Services

What if I can't wait?

If you require immediate/emergency care, click here for a list of resources.

Mental Health Clinic open access/walk-in times:

In addition to the wait times for initial appointments at mental health clinics listed in the tables below, some providers also offer regular open access (i.e. walk-in, no appointment required) times for intakes. Walk in times for mental health clinic services are currently available at the following sites:

Catholic Family Center- Clinton Ave (Adult & Child/Youth)
87 N. Clinton Avenue, Rochester NY, 14604, (585) 546-7220
Mondays 1-3pm; Tuesdays, Wednesdays, & Thursdays 9-11am

Liberty Resources (Adult & Child/Youth)
175 Winton Rd N, Rochester, NY (585) 410-3370
Mondays, Tuesdays & Thursdays 8:30am-10:00am

Rochester Rehabilitation (Adult only)
1000 Elmwood Avenue, Rochester NY, 14620, (585) 271-2520
Thursday mornings 8:30-9:30am

Substance Use Clinic open access/walk-in times:

In addition to the wait times for initial appointments at substance use clinics listed in the tables below, some providers also offer regular open access (i.e. walk-in, no appointment required) times for intakes. Walk in times for substance use clinic services are currently available at the following sites:

Catholic Family Center (Adult only)
87 N. Clinton Avenue, Rochester NY, 14608, (585) 546-7220
Monday to Thursday 8:30am to 3pm, Friday 8:30am-12pm

Same day Medication-Assisted Treatment Services (MATS) Monday to Friday 8:30am-12pm

Huther Doyle (Adult only)
360 East Avenue #200, Rchester NY, 14604, (585) 525-5100
Monday thru Thursday 8am-5pm & Fridays 8am-3pm

Substance Use Clinic Services - Adult

Provider	Availability
Action for a Better Community 33 Chestnut Street , Suite 100, Rochester NY, 14604, (585) 325-5116	Call Provider updated 02/14/20
Baden Street Settlement of Rochester 585 Joseph Ave, Rochester NY, 14605, (585)325-4910	Call Provider updated 03/05/21
Catholic Family Center 79 N. Clinton Avenue, Rochester NY, 14604, (585) 262-7000	See walk in hours above updated 08/02/21
Conifer Park 556 South Clinton Ave, Rochester NY, 14620, (585) 442-8422	No Wait updated 03/05/21
Delphi Rise 835 West Main St, Rochester NY, 14611, 585-467-2230	Call Provider updated 03/05/21
Huther Doyle 360 East Avenue # 200, Rochester NY, 14604, (585) 325-5100	See walk in hours above updated 03/05/21
Rochester Regional Health Brighton Behavioral Health Center Crossroads Office Park, Bldg.#2, 2000 Winton Road, Rochester NY, 14618, (585) 723-7740	Call Provider updated 02/14/20
Rochester Regional Health Evelyn Brandon Behavioral Health Center 81 Lake Avenue, Rochester NY, 14608, (585) 723-7740	Call Provider updated 02/14/20
Rochester Regional Health Greece Chemical Dependency 1565 Long Pond Road, Rochester NY, 14626, (585) 723-7740	Call Provider updated 02/14/20
Rochester Regional Health Rochester Behavioral Health Center 490 East Ridge Road, Rochester NY, 14621, (585) 922-2500	Call Provider updated 02/14/20
Strong Behavioral Health, Strong Recovery Chemical Dependency 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-7545	Call Provider updated 02/14/20
Villa of Hope Outpatient Clinic 1099 Jay Street, Building J, 2nd Floor, Rochester NY, 14611, (585) 328-0834	Call Provider updated 03/05/21
Westfall Associates 919 Westfall Road, Building B, Suite 60, Rochester NY, 14618, 585-473-1500	Call Provider updated 02/14/20

Mental Health Clinic Services - Adult

Provider	Availability
Catholic Family Center 79 N. Clinton Avenue, Rochester NY, 14604, (585) 262-7000	See walk in hours above updated 08/02/21
FLACRA 339 East Avenue, Suite 303, Rochester NY, 14604, (585) 434-2633	Walk-ins Welcome updated 03/05/21
Healing Connection, Inc. 1320 University Ave, Rochester NY, 14607, (585) 641-0281	Call provider updated 03/05/21
Liberty Resources 175 Winton Rd N, Rochester NY, (585) 410-3370	See walk in hours above updated 10/31/23
Rochester Psychiatric Center 1111 Elmwood Avenue, Rochester NY, 14620, (585) 241-1200	Call for availability and admission criteria updated 07/02/14
Rochester Regional Health Evelyn Brandon Behavioral Health Center 81 Lake Avenue, Rochester NY, 14608, (585) 723-7740	Call Provider updated 02/14/20
Rochester Regional Health Genesee Behavioral Health Center 224 Alexander Street, Rochester NY, 14607, (585) 922-7770	Call Provider updated 05/09/22
Rochester Regional Health Pinewild Behavioral Health Center 100 Pinewild Drive, Rochester NY, 14606, (585) 723-7740	Call Provider updated 02/14/20
Rochester Regional Health Rochester Behavioral Health Center 490 East Ridge Road, Rochester NY, 14621, (585) 922-2500	Call Provider updated 02/14/20
Rochester Rehabilitation 1000 Elmwood Avenue, Door 5, Rochester NY, 14620, (585) 271-2520 (Clinic); 256-3430 (PROS)	See walk in hours above updated 02/14/20
Strong Behavioral Health, Deaf Wellness Clinic 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-6785 V/TTY or 275-3812 V	Call provider updated 02/14/20
Strong Behavioral Health, Family Therapy Service 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-8321	Call Provider updated 02/14/20
Strong Behavioral Health, General Adult Psychiatry 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-3535	Call Provider updated 02/14/20
Strong Behavioral Health, Lazos Fuertes 300 Crittenden Boulevard, Rochester NY, 14642, (585) 276-4144	Call Provider updated 02/14/20
Strong Behavioral Health, Older Adults Service 315 Science Parkway, Suite 200, Rochester NY, 14620, (585) 279-7849	Call Provider updated 02/14/20
Strong Behavioral Health, Strong Ties Community Support Program 2613 West Henrietta Road, Rochester NY, 14623, (585) 279-4900	Call Provider updated 02/14/20
Villa of Hope Outpatient Clinic 1099 Jay Street, Building J, 2nd Floor, Rochester NY, 14611, (585) 328-0834	Call Provider updated 03/05/21

Mental Health Clinic Services - Child & Youth

Provider	Availability
Catholic Family Center 79 N. Clinton Avenue, Rochester NY, 14604, (585) 262-7000	See walk in hours above updated 08/02/21
Healing Connection, Inc. 1320 University Ave, Rochester NY, 14607, (585) 641-0281	Call provider updated 03/05/21
Liberty Resources 175 Winton Rd N, Rochester NY, (585) 410-3370	See walk in hours above updated 10/31/23
Rochester Regional Health Genesee Behavioral Health Center 224 Alexander Street, Rochester NY, 14607, (585) 922-7770	Call Provider updated 05/09/22
Strong Behavioral Health, Child & Adolescent Clinic - Crittenden Blvd 300 Crittenden Boulevard, Rochester NY, 14642, (585) 279-7800	Call Provider updated 02/14/20
Strong Behavioral Health, Child & Adolescent Clinic - Science Parkway 315 Science Parkway, Suite 100, Rochester NY, 14620, (585) 279-7800	Call Provider updated 02/14/20
Villa of Hope Outpatient Clinic 1099 Jay Street, Building J, 2nd Floor, Rochester NY, 14611, (585) 328-0834	Call Provider updated 03/05/21

Suboxone Availability within Substance Use Clinic

Provider	Availability
Catholic Family Center 79 N. Clinton Avenue, Rochester NY, 14604, (585) 262-7000	Call Provider updated 08/02/21
Delphi Rise 835 West Main St, Rochester NY, 14611, 585-467-2230	Call Provider updated 03/05/21
Huther Doyle 360 East Avenue # 200, Rochester NY, 14604, (585) 325-5100	Call Provider updated 03/05/21
Rochester Regional Health Brighton Behavioral Health Center Crossroads Office Park, Bldg.#2, 2000 Winton Road, Rochester NY, 14618, (585) 723-7740	Call Provider updated 02/14/20
Rochester Regional Health Evelyn Brandon Behavioral Health Center 81 Lake Avenue, Rochester NY, 14608, (585) 723-7740	Call Provider updated 02/14/20
Rochester Regional Health Greece Chemical Dependency 1565 Long Pond Road, Rochester NY, 14626, (585) 723-7740	Call Provider updated 02/14/20
Strong Behavioral Health, Strong Recovery Chemical Dependency 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-7545	Call Provider updated 02/14/20
Villa of Hope Outpatient Clinic 1099 Jay Street, Building J, 2nd Floor, Rochester NY, 14611, (585) 328-0834	Call Provider updated 03/05/21

Substance Use Clinic Services - Youth

Provider	Availability
Conifer Park 556 South Clinton Ave, Rochester NY, 14620, (585) 442-8422	No Wait updated 03/05/21
Rochester Regional Health Brighton Behavioral Health Center Crossroads Office Park, Bldg.#2, 2000 Winton Road, Rochester NY, 14618, (585) 723-7740	Call Provider updated 02/14/20
Rochester Regional Health Evelyn Brandon Behavioral Health Center 81 Lake Avenue, Rochester NY, 14608, (585) 723-7740	Call Provider updated 02/14/20
Rochester Regional Health Greece Chemical Dependency 1565 Long Pond Road, Rochester NY, 14626, (585) 723-7740	Call Provider updated 02/14/20
Villa of Hope Outpatient Clinic 1099 Jay Street, Building J, 2nd Floor, Rochester NY, 14611, (585) 328-0834	Call Provider updated 03/05/21
Westfall Associates 919 Westfall Road, Building B, Suite 60, Rochester NY, 14618, 585-473-1500	Call Provider updated 02/14/20

Specialized Services

Provider	Availability
Healing Connection, Inc. 1320 University Ave, Rochester NY, 14607, (585) 641-0281	Call for evaluation updated 03/05/21

PROS (Personalized Recovery Oriented Services)

Provider	Availability
Rochester Regional Health Evelyn Brandon Behavioral Health Center PROS 81 Lake Avenue, Rochester NY, 14608, (585) 368-6982	Tours available without referral. Call: 585-368-6901, x8886 updated 02/14/20
Rochester Regional Health Genesee Behavioral Health Center 224 Alexander Street, Rochester NY, 14607, (585) 922-7770	Tours available without Referral. Call: 922-7200 updated 05/09/22
Rochester Rehabilitation 1000 Elmwood Avenue, Door 5, Rochester NY, 14620, (585) 271-2520 (Clinic); 256-3430 (PROS)	Call Provider updated 02/14/20

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