Monroe County, NY

Provider Open Access/Walk-In Times

Mental Health and Substance Use services remain available during COVID-19. Services are being delivered primarily by telephone or video technology. Refer to the list below for contact information to either connect to your current provider or plan for new admissions.

The information below shows current typical wait times for the services listed. This is not intended to be a comprehensive list of all services available in our community.

Please also note these wait times are estimates which may have changed since the last update. Providers are responsible for updating their own information so the accuracy of this list cannot be guaranteed.

Mental Health Clinic Services - Adult
Mental Health Clinic Services - Child & Youth
PROS - Personalized Recovery Oriented Services
Suboxone Availability within Substance Use Clinic
Substance Use Clinic Services - Adult
Substance Use Clinic Services - Youth
Specialized Services

What if I can't wait?

If you require immediate/emergency care, click here for a list of resources.

Mental Health Clinic open access/walk-in times:

In addition to the wait times for initial appointments at mental health clinics listed in the tables below, some providers also offer regular open access (i.e. walk-in, no appointment required) times for intakes. Walk in times for mental health clinic services are currently available at the following sites:

Catholic Family Center- Clinton Ave (Adult & Child/Youth)
87 N. Clinton Avenue, Rochester NY, 14604, (585) 546-7220
Mondays 1-3pm; Tuesdays, Wednesdays, & Thursdays 9-11am

Liberty Resources (Adult & Child/Youth)
175 Humboldt Street, Rochester, NY (585) 410-3370
Mondays, Wednesdays & Thursdays 8:30am-11:00am & Tuesdays 10:30am-1:00pm

Rochester Regional Health Genesee Behavioral Health Center (Adult & Child/Youth)
224 Alexander Street, Rochester NY, 14607, (585) 922-7770
Adults: Tuesdays & Thursdays 8:30-11:30am to be seen between 9:00-3:00pm
Child/Youth: Mondays 9:30-12:30pm; Wednesdays & Fridays 8:30-10:30am

Rochester Rehabilitation (Adult only)
1000 Elmwood Avenue, Rochester NY, 14620, (585) 271-2520
Thursday mornings 8:30-9:30am

Substance Use Clinic open access/walk-in times:

In addition to the wait times for initial appointments at substance use clinics listed in the tables below, some providers also offer regular open access (i.e. walk-in, no appointment required) times for intakes. Walk in times for substance use clinic services are currently available at the following sites:

Catholic Family Center Restart (Adult only)
55 Troup Street, Rochester NY, 14608, (585) 546-1271
Monday to Thursday 8:30am to 3pm, Friday 8:30am-12pm

Same day MATS Monday to Friday 8:30am-12pm

Huther Doyle Memorial Institute (Adult only)
360 East Avenue #200, Rchester NY, 14604, (585) 525-5100
Monday thru Thursday 8am-5pm & Fridays 8am-3pm

Mental Health Clinic Services - Adult

Sort By Provider Name

Provider	Wait Time
Strong Behavioral Health, Family Therapy Service 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-8321	Call Provider updated 02/14/20
Strong Behavioral Health, General Adult Psychiatry 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-3535	Call Provider updated 02/14/20
Strong Behavioral Health, Lazos Fuertes 300 Crittenden Boulevard, Rochester NY, 14642, (585) 276-4144	Call Provider updated 02/14/20
Rochester Regional Health Genesee Behavioral Health Center 224 Alexander Street, Rochester NY, 14607, (585) 922-7770	See walk in hours above updated 02/14/20
Strong Behavioral Health, Older Adults Service 315 Science Parkway, Suite 200, Rochester NY, 14620, (585) 279-7849	Call Provider updated 02/14/20
Strong Behavioral Health, Deaf Wellness Clinic 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-6785 V/TTY or 275-3812 V	Call provider updated 02/14/20
FLACRA Mental Health Services 339 East Avenue, Suite 303, Rochester NY, 14604, (585) 434-2633	Walk-ins Welcome updated 02/14/20
Rochester Regional Health Rochester Behavioral Health Center 490 East Ridge Road, Rochester NY, 14621, (585) 922-2500	Call Provider updated 02/14/20
The Healing Connection, Inc. 1320 University Ave, Rochester NY, 14607, (585) 641-0281	Call provider updated 02/14/20
Rochester Regional Health Pinewild Behavioral Health Center 100 Pinewild Drive, Rochester NY, 14606, (585) 723-7740	Call Provider updated 02/14/20
Rochester Psychiatric Center 1111 Elmwood Avenue, Rochester NY, 14620, (585) 241-1200	Call for availability and admission criteria updated 07/02/14
Villa of Hope Behavioral Health Services 1099 Jay Street, Building J, 2nd Floor, Rochester NY, 14611, (585) 328-0834	Call Provider updated 02/14/20
Liberty Resources Behavioral Health Clinic, Monroe County 175 Humboldt Street, Rochester NY, (585) 410-3370	See walk in hours above updated 02/14/20
Catholic Family Center 87 N. Clinton Avenue, Rochester NY, 14604, (585) 262-7000	See walk in hours above updated 07/24/20
Strong Behavioral Health, Strong Ties Community Support Program 2613 West Henrietta Road, Rochester NY, 14623, (585) 279-4900	Call Provider updated 02/14/20
Rochester Regional Health Evelyn Brandon Behavioral Health Center 81 Lake Avenue, Rochester NY, 14608, (585) 723-7740	Call Provider updated 02/14/20
Rochester Rehabilitation 1000 Elmwood Avenue, Door 5, Rochester NY, 14620, (585) 271-2520 (Clinic); 256-3430 (PROS)	See walk in hours above updated 02/14/20

Mental Health Clinic Services - Child & Youth

Sort By Provider Name

Provider	Wait Time
The Healing Connection, Inc. 1320 University Ave, Rochester NY, 14607, (585) 641-0281	Call provider updated 02/14/20
Liberty Resources Behavioral Health Clinic, Monroe County 175 Humboldt Street, Rochester NY, (585) 410-3370	See walk in hours above updated 02/14/20
Strong Behavioral Health, Child & Adolescent Clinic - Crittenden Blvd 300 Crittenden Boulevard, Rochester NY, 14642, (585) 279-7800	Call Provider updated 02/14/20
Strong Behavioral Health, Child & Adolescent Clinic - Science Parkway 315 Science Parkway, Suite 100, Rochester NY, 14620, (585) 279-7800	Call Provider updated 02/14/20
Catholic Family Center 87 N. Clinton Avenue, Rochester NY, 14604, (585) 262-7000	See walk in hours above updated 07/24/20
Villa of Hope Behavioral Health Services 1099 Jay Street, Building J, 2nd Floor, Rochester NY, 14611, (585) 328-0834	Call Provider updated 02/14/20
Rochester Regional Health Genesee Behavioral Health Center 224 Alexander Street, Rochester NY, 14607, (585) 922-7770	See walk in hours above updated 02/14/20

PROS (Personalized Recovery Oriented Services)

Sort By Provider Name

Provider	Wait Time
Rochester Rehabilitation 1000 Elmwood Avenue, Door 5, Rochester NY, 14620, (585) 271-2520 (Clinic); 256-3430 (PROS)	Call Provider updated 02/14/20
Rochester Regional Health Genesee Behavioral Health Center 224 Alexander Street, Rochester NY, 14607, (585) 922-7770	Tours available without Referral. Call: 922-7200 updated 02/14/20
Rochester Regional Health Evelyn Brandon Behavioral Health Center PROS 81 Lake Avenue, Rochester NY, 14608, (585) 368-6982	Tours available without referral. Call: 585-368-6901, x8886 updated 02/14/20

Specialized Services

Sort By Provider Name

Provider	Wait Time
The Healing Connection, Inc. 1320 University Ave, Rochester NY, 14607, (585) 641-0281	Call for evaluation updated 02/14/20

Suboxone Availability within Substance Use Clinic

Sort By Provider Name

Provider	Wait Time
Catholic Family Center - Restart 79 North Clinton Ave, Rochester NY, 14604, (585) 546-3046	Call Provider updated 05/22/20
Strong Behavioral Health, Strong Recovery Chemical Dependency 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-7545	Call Provider updated 02/14/20
Delphi Drug & Alcohol Council, Inc. 835 West Main St, Rochester NY, 14611, 585-467-2230 x21	Call Provider updated 02/14/20
Rochester Regional Health Greece Chemical Dependency 1565 Long Pond Road, Rochester NY, 14626, (585) 723-7740	Call Provider updated 02/14/20
Huther Doyle Memorial Institute - East Avenue and Esperanza Latina 360 East Avenue # 200, Rochester NY, 14604, (585) 325-5100	Call Provider updated 02/14/20
Rochester Regional Health Brighton Behavioral Health Center Crossroads Office Park, Bldg.#2, 2000 Winton Road, Rochester NY, 14618, (585) 723-7740	Call Provider updated 02/14/20
Rochester Regional Health Evelyn Brandon Behavioral Health Center 81 Lake Avenue, Rochester NY, 14608, (585) 723-7740	Call Provider updated 02/14/20
Villa of Hope Behavioral Health Services 1099 Jay Street, Building J, 2nd Floor, Rochester NY, 14611, (585) 328-0834	Call Provider updated 02/14/20

Substance Use Clinic Services - Adult

Sort By Provider Name

Provider	Wait Time
Conifer Park 556 South Clinton Ave, Rochester NY, 14620, (585) 442-8422	No Wait updated 01/16/20
Baden Street Community Center 585 Joseph Ave, Rochester NY, 14605, (585)325-4910	Call Provider updated 02/14/20
Westfall Associates 919 Westfall Road, Building B, Suite 60, Rochester NY, 14618, 585-473-1500	Call Provider updated 02/14/20
Catholic Family Center - Restart 79 North Clinton Ave, Rochester NY, 14604, (585) 546-3046	See walk in hours above updated 05/22/20
Delphi Drug & Alcohol Council, Inc. 835 West Main St, Rochester NY, 14611, 585-467-2230 x21	Call Provider updated 02/14/20
Strong Behavioral Health, Strong Recovery Chemical Dependency 300 Crittenden Boulevard, Rochester NY, 14642, (585) 275-7545	Call Provider updated 02/14/20
Huther Doyle Memorial Institute - East Avenue and Esperanza Latina 360 East Avenue # 200, Rochester NY, 14604, (585) 325-5100	See walk in hours above updated 02/14/20
Rochester Regional Health Rochester Behavioral Health Center 490 East Ridge Road, Rochester NY, 14621, (585) 922-2500	Call Provider updated 02/14/20
Rochester Regional Health Greece Chemical Dependency 1565 Long Pond Road, Rochester NY, 14626, (585) 723-7740	Call Provider updated 02/14/20
Action for a Better Community 33 Chestnut Street , Suite 100, Rochester NY, 14604, (585) 325-5116	Call Provider updated 02/14/20
Rochester Regional Health Brighton Behavioral Health Center Crossroads Office Park, Bldg.#2, 2000 Winton Road, Rochester NY, 14618, (585) 723-7740	Call Provider updated 02/14/20
Rochester Regional Health Evelyn Brandon Behavioral Health Center 81 Lake Avenue, Rochester NY, 14608, (585) 723-7740	Call Provider updated 02/14/20
Villa of Hope Behavioral Health Services 1099 Jay Street, Building J, 2nd Floor, Rochester NY, 14611, (585) 328-0834	Call Provider updated 02/14/20

Substance Use Clinic Services - Youth

Sort By Provider Name

Provider	Wait Time
Conifer Park 556 South Clinton Ave, Rochester NY, 14620, (585) 442-8422	No Wait updated 01/16/20
Westfall Associates 919 Westfall Road, Building B, Suite 60, Rochester NY, 14618, 585-473-1500	Call Provider updated 02/14/20
Rochester Regional Health Brighton Behavioral Health Center Crossroads Office Park, Bldg.#2, 2000 Winton Road, Rochester NY, 14618, (585) 723-7740	Call Provider updated 02/14/20
Rochester Regional Health Evelyn Brandon Behavioral Health Center 81 Lake Avenue, Rochester NY, 14608, (585) 723-7740	Call Provider updated 02/14/20
Rochester Regional Health Greece Chemical Dependency 1565 Long Pond Road, Rochester NY, 14626, (585) 723-7740	Call Provider updated 02/14/20
Villa of Hope Behavioral Health Services 1099 Jay Street, Building J, 2nd Floor, Rochester NY, 14611, (585) 328-0834	Call Provider updated 02/14/20

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