; Adam Bello, County Executive

Mental Health Emergency-Crisis Services


If you or someone you know requires immediate/emergency care, the following resources are available or call Lifeline at 275-5151.  

National Suicide Prevention Lifeline
 1-800-273-TALK (8255)

Rochester Community Mobile Crisis Team (Part of Strong Behavioral Health)

The team is a mobile psychiatric emergency department for individuals and families within Monroe County who are experiencing a crisis in mental health. The team’s services are designed to divert individuals and families from the county’s psychiatric emergency departments who are not at risk of harming themselves or others. There are no age restrictions. Individuals/family can be seen by mental health professionals in their home, place of employment, school, etc. Services provided include Crisis intervention/stabilization, mental health assessments and rapid linkage and/or re-linkage to treatment providers. 

To access mobile crisis team services, call Lifeline at (585) 275-5151

Behavioral Health Access And Crisis Center (Part Of Rochester Regional Health)

The Rochester Regional Health Behavioral Health Access and Crisis Center (BHACC) is available for those who need help with a mental health or substance use issue. In many situations, you or a loved one may need assistance right away, but not the full resources of the emergency department. The Center can be an alternative to a trip to the emergency department for an urgent mental health need.

65 Genesee Street
Rochester NY, 14611
(585) 368-3950

Open Access Clinic (Part Of Delphi Rise)

The Delphi Rise Open Access Clinic operates 24/7 and provides Substance Use evaluations and makes a referral for the appropriate level of care which may include detoxification, inpatient, and outpatient care. Delphi will coordinate transportation to treatment facilities as needed. This program serves persons ages 12 and older. 

835 West Main Street
Rochester, NY 14611
(585) 627-1777

Emergency Departments

Rochester General Hospital Emergency Department
1425 Portland Avenue 
Rochester NY, 14620
(585) 922-4000

Strong Behavioral Health/Comprehensive Psychiatric Emergency Program
300 Crittenden Blvd
Rochester NY, 14642
(585) 275-4501

Live Chat/Text Services

*These services are not maintained by Monroe County, but MCOMH would like to make community members aware that these services are available

Local 2-1-1 Crisis Contact/Live Chat (8am-11pm, 7 days/week)

National 24/7 Crisis Text Line

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