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Help

Help make your visit to the Monroe County website more enjoyable by familiarizing yourself with the following functionality.

Getting Started

The Monroe County website is rich with features and functionality. There are a variety of levels where users can control the website view and have the ability to see select items of interest and hide items that would not be used everyday. It is quick and easy to get started.

Registration

The Registration process is quick and easy—to start simply select on of the categories outlined below from the tabs in the header of the website—upper right.

help-registration-toolbar

There are two-levels for registration in the Monroe County website:

  1. Casual User where you do not want to control all preferences or functions available.
  2. A Registered User will have available full website functionality and control to select tools.

There are advantages to Registering. You can stay current with Monroe County news and/or control your website view. Note: registration is not a requirement to use the website, it will simply improve your experience while online.

Casual User

The casual user can opt to register by providing an e-mail address. This will register the user for the 'e-Notifier' which will deliver Monroe County News and Event updates automatically to your e-mail address. The e-Notifier subscriber and registered user can opt-out of receiving these e-mails at any time.

Registered User

The registered user can control a variety of functions and website views. There is a simple process where the user can register by creating a username and password and entering some personal information. Once registered, the user can configure which blocks are viewed on their MyMonroe home page (i.e., Traffic/9-1-1 Incidents, National Airport Status, Weather Information).


Navigating the Website

The Monroe County website can be navigated by a variety of tools and from multiple entry points. The intuitive design of the navigation allows data to be easily accessed from a variety of directions or portal pages.

Portals

There are several category tabs (landing pages) in the primary website navigation.

Picture of tabbed navigation bar.
  • MyMonroe: The Home Page can be accessed from anywhere within the website.
  • Resident: Overview of links and information of interest to Monroe County residents.
  • Visitors: People visiting the area have an easy guide to services to make a stay easier.
  • Government: Overview of Government services and information.
  • Employment: Links to a variety of Employment subjects within Monroe County.
  • Departments: Easy-to-browse Monroe County Department overview and links.
  • Get It Done Online: This tool allows visitors to browse hundreds of Monroe County programs by category and with access links to the specifics.

Department Navigation

Monroe County departments can be viewed in a simple and easy-to-browse tool that can be opened or closed. In most cases when viewing a new page within the website it will be closed. Open the Department Navigation and click the plus sign and find quick links to Monroe County departments and agencies within the website. Close the Department Navigation by clicking the minus sign.

Jump Links in Categories

Throughout the website there are jump links that will take the website browser to information both within the website and from a variety of outside sources or other websites. If the link goes to an outside website you will be notified that you are leaving the Monroe County website and going to an outside website. Links within the Monroe County website go directly to the page within the website. You will also find highlighted text within stories that are also direct links to related information.

Website Tools

There are many tools throughout the Monroe County website that allow for the viewing of 'real-time data' and applications.

Traffic Report

The Traffic Report application includes data from a variety of sources and plots real-time infomation on an interactive YAHOO mapping application.  The local 911 Incidents feed is refreshed every minute and includes current open incident reports county-wide.

Each individual category window can be opened or closed easily by clicking on the plus or minus sign in the category header. Also, each category has its own icon plotted on the map for easy browsing. The Interstate highway system is tracked with incidents from the New York State Department of Transportation that give incident details for Interstate-90 (New York State Thruway), Interstates-390, 490 and 590. This information is useful for citizens to see where there may be traffic delays happening and plan for alternate routes. Road Work is also tracked so that motorist can avoid delays as a result of either long term or short term road work throughout the Monroe County area.

RSS-Feeds

There are a variety of RSS-feeds (Real Simple Syndication) that feed into the Monroe County website. There are many individual categories that can be turned on or off on your home page.

Top Story Rotating News

The Home Page of the Monroe County website feaures a Top Story News Ticker that will rotate automatically. You can control this rotation to view the 'Previous Story', Pause the Rotation, View the 'Next Story' and Read More about a story.

Get It Done Online!

The 'Get It Done Online!' link is a full featured browsing tool to search and select categorized information organized by department. There are three categories to view information:

  1. By Department/Category
  2. Alphabetical Index of Services
  3. Online Only Services

Each one is easy to browse and search. Search information and services by Department, then Category and go to an overview—the "Take Me There" link will route you to the page with details.