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Computer Support Assistant

Description of Duties

This is an entry-level computer position responsible for assisting users in the integration of technology.  The position provides basic customer support, hardware and software installation, minor troubleshooting, and training to users.  Duties may also include setting up and providing customer support for other equipment such as Audio-Visual (AV) equipment including digital cameras, VCR’s, televisions, and projectors.  The position is the first point of contact for users.  Problem solving requiring a higher degree of technical expertise is referred to a higher-level information technology employee. Employees are required to move computers during the performance of duties which could weigh twenty-five (25) to fifty (50) pounds.  The employee reports directly to and works under the general supervision of a Network Administrator or other higher-level staff member.

Minimum Qualifications

Candidates must meet the following minimum requirements on or before the date of the written exam:

Graduation from high school or possession of an equivalency diploma, plus EITHER:

1. One (1) year of paid full-time or its part-time equivalent* experience providing computer support to users including diagnosing software and hardware problems and resolving problems, or training, instructing or providing explanation to users in basic hardware and software methods and principles; OR,
2. Successful completion of nine (9) college semester credit hours in a computer science or information technology field; OR,
3. Possession of a CompTIA A+ or Microsoft Office Specialist Certification; OR,
4. Any equivalent combination of training or experience as defined by the limits of (A), (B), and (C).

Special Requirements:

If you are appointed, you will be required to have a valid license to operate a motor vehicle in New York State or otherwise demonstrate your capacity to meet the transportation needs of the job.

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