Q. How do I access mental health services for a family member or myself?

Call the service provider directly to set up an evaluation appointment. See listing in the yellow pages under “Mental Health Services.”

Call LIFELINE at 275-5151 or visit the Mental Health Association website www.mharochester.org.

Q. How do I access chemical dependency services for a family member or myself?

Call the service provider directly to set up an evaluation appointment. See listings on the OASAS website or the yellow pages under “Drug Abuse and Addiction.”

Q. What do I do when I have a problem or grievance with a mental health, chemical dependency or developmental disability provider?

You should ask for the agency’s grievance procedure and/or talk to with a supervisor. If that is not successful, you may contact the Office of Mental Health for assistance at 585 753-6047.