; Adam Bello, County Executive


Hours and Locations

Please note that all offices of the Monroe County Clerk, including DMVs, will be closed on official Monroe County holidays.

Monroe County Clerk’s Downtown Filing Office

Picture of the County Office Building which houses the Monroe County Clerk office.

The Monroe County Clerk’s Office is located in the County Office Building, at the corner of West Main and Fitzhugh Streets, in Downtown Rochester.  (Please note this location does not handle DMV transactions!)

Office of the Monroe County Clerk
39 West Main Street
Room 101
Rochester, New York 14614

Important Numbers

County Clerk Information: 585 753-1600

Filing Office Fax: 585 753-1650

Auto License Bureau Automated Information: 585 753-1604

Live DMV Support: 518 486-9786

Pistol Permit Information: 585 753-1642

Hours of Operation
9:00 a.m. until 5:00 p.m. (Monday through Friday)

Auto License Bureau Branch Offices

Greece Branch

Picture of the Greece Auto License Bureau sign.

The Mall at Greece Ridge
Use entrance #2 near Ruby Gordon
Rochester, New York 14626

Insurance Card Fax Number: (585) 723-4833

Hours of Operation

By Appointment Only for permit testing

Henrietta Branch

Picture of the Henrietta Auto License Bureau sign.

Town Centre
2199 East Henrietta Road
Rochester, New York 14623

Insurance Card Fax Number: (585) 359-0717

Hours of Operation
By Appointment Only

Plate Surrender Bin Available Monday - Friday 8:30AM to 4:30PM *LICENSE PLATE SURRENDER ONLY*

Irondequoit Branch
Picture of the Irondequoit Auto License Bureau sign.

Titus Mall
545 Titus Avenue
Rochester, New York 14617

Insurance Card Fax Number: (585) 544-5718

Hours of Operation

By Appointment Only

Plate Surrender Bin Available Monday - Friday 8:30AM to 4:30PM *LICENSE PLATE SURRENDER ONLY*

Rochester (Downtown) Branch
Rochester DMV Branch Office

200 E. Main St., Ste. 101
Rochester, NY 14604

Insurance Card Fax Number: (585) 454-1179

Hours of Operation

By Appointment Only

Plate Surrender Bin Available Monday - Friday 9:00AM to 5:00PM  *LICENSE PLATE SURRENDER ONLY*


Forms of Payment for Monroe County Clerk

The Monroe County Clerk’s Filing Office and Auto License Bureau accept cash, checks made payable to “Monroe County Clerk,” Visa, Master Card, and Discover. 

When paying by check for U.S. Passports, two checks are required—one made payable to “U.S. Department of State” and one made payable to “Monroe County Clerk.”

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Contact Us


Send DMV Questions in our Online Portal


DMV Helpline*: (585) 753-1604

Our helpline is a voicemail-only system.*

Downtown Filing Office

Now open with some restrictions

General Phone:
(585) 753-1600
Customer Service Phone (Non-DMV Issues):
(585) 753-1620
Pistol Permit Department Phone: 
(585) 753-1642
Pistol Permit Department Email:
**When possible email is the best method of communication as all phone numbers are voicemail only systems**