Don't Wait for the Unexpected. Be Ready.
In an emergency, every second counts. MonroeAlert is the Official Emergency Notification and 9-1-1 Public Alerting Platform for Monroe County, New York. This free, secure service is your direct lifeline to critical, real-time safety information from Monroe County NY 9-1-1 and Emergency Management.
Customized Alerts, Delivered Your Way:
- Multi-Language Messaging: Arabic, Dari, Nepali, Spanish, Swahili and Ukranian.
- ASL Video Messaging: Critical alerts can be delivered via American Sign Language (ASL) video, ensuring full communication accessibility.
Go Beyond: Register Your Needs for Targeted Help
Safety is personal. MonroeAlert is more than just a warning system-it's a tool that helps emergency services help you when you need it most.
When you register, you have the vital option to share your Access and Functional Needs (AFN) privately and securely. This allows Emergency Management personnel to understand and address specific challenges during a disaster, such as:
- Mobility or Transportation Limitations
- Reliance on Life Support Equipment (Please register with your local electrical utility as well)
- Specific Sensory Needs
*This information is confidential and used only to provide targeted support during an emergency.
Take Control of Your Safety.
Sign Up for MonroeAlert today.
Current Alerts
Frequently Asked Questions
General Information
What is MonroeAlert?
This service allows you to opt-in to receive emergency alert and warning notifications via email, text message and/or voice communication methods based on the delivery method and geographic locations you identify within Monroe County, New York.
How is the new MonroeAlert alerting system different then what I already signed up for?
The new MonroeAlert system replaces the existing Hyper-Reach alerting system that had been in place for nearly 10 years. The enhanced system remains customizable and allows residents to choose how they would like to receive notifications. Residents can sign up for alerts based on location.
Why should I sign up for alert notifications?
The alerts will tell you where to go, what to do, and how to stay informed during an emergency. The alerts are available via text, email, cell phone, landline, and mobile app so you’ll get instant access to information no matter where you are. In addition, alerts are available in multiple languages, and American Sign Language (ASL).
What are some of the features of MonroeAlert?
- Delivers targeted alerts during location-specific life-threatening emergencies that may require sheltering in place, evacuating an area, or travel restrictions.
- Available apps on iPhone and Android platforms allow alerts to be sent to your phone via the app and will illustrate the specific text of the warning as well as any associated geographical information. Please note the app is available directly from Everbridge, Inc., Everbridge Mobile Application, and can be downloaded through your device’s app store (see “Is there an app for MonroeAlert” section of the FAQ for links).
- Individuals can easily manage and update their account information.
- Messaging is multilingual and includes American Sign Language (ASL).
How does MonroeAlert work?
In the event of an emergency, an alert will be issued by Public Safety officials to inform individuals of the situation and may provide instructions on how to respond. Individuals should promptly follow instructions and continue to keep devices near them in the event that subsequent information is disseminated.
When will it be used?
This system will be used to contact you about imminent threats to health and safety that affect your geographic locations. Public Safety officials will send notifications regarding public safety incidents.
Who sends alerts?
The Monroe County has designated authorized senders to issue alerts. Alerts may go out to everyone with an account or to select groups of individuals depending on the type of alerts to which they subscribed or the geographic area impacted.
Who do I contact if I have problems, questions or comments?
We encourage that you please read the FAQ and Help & Answers in their entirety before contacting us. If you still need assistance please visit the link below.
Accessing MonroeAlert
What Web browsers are supported by the enhanced version of MonroeAlert?
All web browsers are supported. The system developer, however, recommends the use of Google Chrome.
Is there an app for MonroeAlert?
There is an app for Android and iPhone users. Search for “Everbridge Mobile App” on the Google Play or Apple Store. You may also click on the links below. These apps are free; however, text and data charges may apply. Please check with your mobile carrier for more details.
Receiving MonroeAlert
What address will email notifications come from?
Email notifications will come from MonroeALERT Notification via [email protected] and you are encouraged to add this to your address book or safe list to ensure it does not get marked as SPAM by your email provider.
Registration & MonroeAlert Subscriptions
How do I register for an account?
Individuals must sign up for an MonroeAlert account in order to receive emergency alerts and warnings from the Monroe County, NY. Multiple devices can be added to each individual account and alerts can be sent to all devices listed. Note that delivery by “voice” option is typically only used for imminent life-threatening situations. To get started, please click the link below.
Why should I provide an address?
In order to take advantage of the features of the new system, individuals are required to enter an address, within Monroe County, NY, which allows us to target information specific to a geographic location.
Will my contact information be shared with others?
Please refer to Everbridge’s Master Services Agreement:
What types of devices are compatible with MonroeAlert?
Email accounts, cellphones, text messaging (SMS network), and landlines are compatible with MonroeAlert, mobile app. Standard text message charges may apply from your mobile carrier, depending on your text message plan. If you are unsure about text messaging on your cell phone, please contact your provider.
What if my phone number(s) or email address(es) change?
The system is only as good as the information you provide. If your contact information changes, please visit your profile and update your information.
I no longer want to receive alerts. How do I disable my account?
You can stop receiving notifications at any time by removing your contact information from your profile.
