Located at:
125 Westfall Road
Rochester, New York 14620
Office Hours:
Monday - Friday, 8:00-4:00

Telephone: (585) 753-6040 
Fax: (585) 753-6602
Email: [email protected]

Your Advocates

Nicholas Stefanovic, Director
Scott Maginn, Service Officer
Kevin Kozlowski, Service Officer
Larry Sutton, Service Officer

Taisha Wright, Service Officer
Fawn Mattice, Deputy Director
Matthew Murray, Service Officer
Dale Russell, Service officer

What to Bring to Your Appointment

In order to provide you with the best service and to expedite the claims process as much as possible, we ask that you try to bring a few supporting documents to your initial appointment. If you are scheduled to meet with one of our Accredited Service Officers regarding a claim for service connected disability, please bring the following:

  • DD214
  • Private medical records (if you have copies)
  • Any letters you've already received from VA regarding your claim
  • Marriage certificate (if you are married)
  • Birth certificates (if you have children)
  • Military medical records (if you have copies) or if you are actively drilling

If you are unable to locate any of these records, our staff will be more than happy to assist you.

For pension claims (to include Aid and Attendance, Housebound, and Improved), an Accredited Service Officer will send you a letter detailing the exact documents that are needed to support your personal claim.  The same is true for any memorial benefits afforded to a veteran's surviving family members.

Customer Service Inquiry Form

Please  complete this form if we may assist you in any way.

If you prefer to print a hardcopy, please click here. You may fax or email it back to us if that’s easier for you:

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