On December 13, 2019, the County Clerk's Office became one of the first departments of County Government to implement a Language Access Plan (LAP), to work towards the elimination of language barriers faced by many residents. The LAP is a comprehensive effort to provide recognition, training, and tools to County Clerk staff to improve access to the office's services.
Currently, when visiting the Monroe County Clerk's Filing Office or DMV branches, residents have access to telephonic interpreters with dual-handset phones to ensure effective and accurate communication with Clerk's Office staff. Residents who communicate through American Sign Language will also have access to video interpreters to allow immediate access to the services they need.
For more detailed information about access to Clerk's Office services for non-English speakers, please see the complete Monroe County Clerk's Office Language Access Plan (pdf file).
For any concerns, issues, or complaints related to language access to services, please contact one of the Language Access Coordinator or fill out the Grievance Form (pdf).
Language Access Coordinator
Deputy County Clerk
39 West Main Street
101 County Office Building
Rochester, NY 14614