; Adam Bello, County Executive

911 Emergency Communications Department (ECD)

 View Live 911 Incident Report

 1190 Scottsville Rd. 
Rochester NY, 14624

 Christopher Fish
911 Program Manager

 Phone: (585) 528-2200
 Fax: (585) 473-7087


The County funds Monroe County’s 911 Emergency Communications System, and oversees the operation of the Emergency Communications Department (ECD). The ECD is the point of central reception and response to 911 dialed calls, dispatch of emergency equipment, and relay or transfer of service calls to the appropriate public service agencies. Over one million dispatches are made to police, fire and emergency services each year. The City of Rochester operates the ECD under contract with the County.

Through the Director of Public Safety, this activity administers the operating contract with the City, coordinates the participation of other public service agencies, and administers subscriber agreements. It develops long range plans for system development and enhancement and utilizes the 911 Operating Practices Board (consisting of government, public safety, private sector, and citizen representatives) for advisory policy recommendations.

Dialing 911 allows any County resident in need of emergency assistance immediate access to the appropriate police, fire or ambulance agency.

City of Rochester - County of Monroe 911 Center

Michael J. Cerretto, Director
321 West Main Street
Rochester, NY 14608
Phone: (585) 528-2200
Fax: (585) 528-2265

Visit City of Rochester 911 Center Webpage

  print this page    email this page    back to top

Accessibility and Standards · Disclaimer and Privacy Policy · Non-Discrimination Policy

Official Site of Monroe County, New York. Copyright © 2019 Monroe County. All Rights Reserved.
Comments or suggestions? Please Contact Us