MonroeCounty.gov; Adam Bello, County Executive

Programs and Services

The following programs and services are provided directly or through contracted providers of the Monroe County Office for the Aging. All contracted providers are selected through procurement and approved by the Monroe County Legislature. With the exception of services for victims of Elder Abuse and services requiring a cost share, all contracted providers must request a suggested contribution. These funds are then used to enhance services for more older adults or additional units of service. An eligible person cannot be denied service for failure or refusal to contribute outside of required cost share and/or when they are a victim of Elder Abuse. Individuals earning more than 185% of the Federal Poverty Level are asked to consider contributions in line with the actual cost of service. 

Picture of elderly couple playing cards.

Adult Day and Respite Services

ROCHESTER REGIONAL HEALTH SYSTEM

Phone: (585) 368-3942 or (585) 254-7990

This is a social model adult day program for Monroe County residents age 60 and over. This structured and comprehensive program helps functionally imparied frail older persons with socialization, supervision and monitoring, personal care, and nutrition in a protective setting Monday through Friday. Additional services may include maintenance and enhancement of daily living skills, caregiver assistance, and case coordination. Services are provided at etiher St. Mary's, located at 89 Genesee Street, Bishop Kearney Building, Rochester, NY 14611 or St. Bernard's, located at 2260 Lake Avenue, Building 5, Rochester, NY 14612. 

Advocacy

MONROE COUNTY OFFICE FOR THE AGING

Phone: (585) 753-6280

Under the Older Americans Act, the Monroe County Office for the Aging is tasked with advocating for the rights and needs of older adults and persons with disabilities. Our office listens to the needs of our community and then educates New York State, the US Administration on Community Living, and other entities about those needs. 

Caregiver Assistance

CAREGIVER RESOURCE CENTERS

LIFESPAN OF GREATER ROCHESTER, INC.

Phone: (585) 244-8400

Providing care for an ill or aging loved one means that everyday brings a range of emotions and challenges. Training and support for persons caring for an older adult or individual with disabilities (of any age) is available through the Caregiver Resource Center at Lifespan. In addition to information and assistance and a variety of resources, individuals can sign up to participate in a self-care education workshop for family caregivers called "Powerful Tools for Caregivers". This evidence based program has proven to improve stress levels, communication skills, self-care and use of community resources. 

ALZHEIMER'S ASSOCIATION

Phone: (585) 760-5400

Training and Support Groups for persons caring for an older relative or friend with Alzheimer's Disease and other related memory care issues, along with information and referral.

 

Information, Assistance and Counseling Services

NY CONNECTS

LIFESPAN OF GREATER ROCHESTER, INC.

Phone: (585) 325-2800. 

Email: nyconnects@lifespanrochester.org

This program is the designated Aging and Disability Resource Center for conflict free, unbiased information, assistance, and referrals about long term services and supports regardless of age or disability. Assistance is also provided to individuals in need of help applying for public benefits to support their care needs. Services are available Monday – Friday from 9am – 4pm.

 

ELDERLY COMMUNITY OUTREACH

CATHOLIC FAMILY CENTER

Phone: (585) 325-2800

Caseworkers provide assessment, short-term problem solving, crisis intervention, education and advocacy for Monroe County residents age 60 and over throughout Monroe County. These caseworkers also assist senior citizens in applying for benefits such as food stamps, tax credits, SSI, etc.

Education

OASIS - THROUGH LIFETIME CARE

Phone: (585) 730-8800

Educational, informational, cultural and health/fitness programs are offered to Monroe County residents age 50 and older. Located at Lifetime Care, a wide variety of classes enable older adults to renew past interests and learn new skills. OASIS offers many volunteer opportunities, including intergenerational programs.

Elder Abuse

LIFESPAN OF GREATER ROCHESTER, INC.

Phone: (585) 244-8400

Elder Abuse is one of the most prevalent issues surrounding the health and wellness of older adults across our country. Sadly it is most often perpetrated by another family member or friend. For every case of elder abuse reported, 23 cases go unreported. When you suspect financial exploitation, physical abuse, emotional abuse, neglect or when you would like a speaker on the issue of elder abuse, please contact our contracted provider and community partner at Lifespan. The program's director, Art Mason, CSW, is a nationally recognized expert in prevention and intervention strategies.

Financial Management

LIFESPAN OF GREATER ROCHESTER, INC.

Phone: (585) 325-2800

Caseworkers and trained volunteers provide a voluntary money management service for Monroe County residents age 60 and over. Individuals requesting assistance receive a variety of services including needs assessment, financial planning, assistance in obtaining benefits, credit counseling, and bill paying. See agency about any associated costs or suggested contributions.

 

Legal Services

MONROE COUNTY LEGAL ASSISTANCE OF WESTERN NEW YORK (LAWNY)

Phone: (585) 325-2520

Assistance and/or advocacy is provided to Monroe County residents age 60 and over with legal issues. Help may be provided for issues including: Social Security, SSI, Medicaid and other public benefits, landlord-tenant problems, simple wills, utility problems, and Power of Attorney.

Health Promotion

HEALTH INSURANCE INFORMATION, COUNSELING AND ASSISTANCE PROGRAM (HIICAP)

Phone: (585) 325-2800

This program provides free, accurate and objective information, counseling, assistance, and advocacy on Medicare, private health insurance, and related health coverage plans for Monroe County residents age 60 and over and/or their representative.

Home Support

EXPANDED IN-HOME SERVICES FOR THE ELDERLY PROGRAM (EISEP)

CATHOLIC FAMILY CENTER

Phone: (585) 262-7060

All Monroe County residents age 60 and over receiving EISEP services are provided with case management, assuring appropriate and cost-effective care. General components include screening, assessment, development of a care plan, authorization of in-home services, and on-going monitoring and evaluation to ensure appropriate services are being provided. There is no cost for eligible participants meeting certain income guidelines. There may be a cost share depending on financial elgibility for the program.

 

RESPITE SERVICES FOR THE ELDERLY

LIFESPAN OF GREATER ROCHESTER, INC.

Phone: (585) 325-2800

This program is specifically designed for individuals being served through the Elder Abuse Prevention Program. Services include transportation, social and medical day care, and in-home aide services.

 

SUPPORT TO AGING RESIDENTS (STAR)

CATHOLIC FAMILY CENTER

Phone: (585) 325-2800

Friendly visiting, housekeeping, light chore service, and escorted transportation to medical appointments or grocery stores are provided to Monroe County residents age 60 and over who are frail or elderly and do not have other local supports.

Nutrition

HOME DELIVERED MEALS THROUGH  UR MEDICINE HOMECARE                                   

Phone: (585) 787-8397

https://urmhomecare.org/

One or two meals are provided to residents of Monroe County aged 60 and over who are homebound due to illness or disability, and who are unable to prepare their own meals. Meals are available five days per week, with provision for weekend meals if needed. There is no cost to eligible participant but there is a suggested contribution of $3.50 per meal. For individuals earning more than 185% of the Federal Poverty Rate, we ask for individuals to consider contributing closer to actual cost of  $7.50 per meal. The 2018-19 Federal Poverty Rate for individuals at 185% of Annual Gross Income is: $22,459 for a single family household, $30,451 for a two family household. Eligible participants cannot be denied service for failure or refusal to contribute. All collected contributions go back into the program to enhance the program and reduce wait lists.

 

NUTRITION EDUCATION AND ONE-ON-ONE COUNSELING WITH A REGISTERED DIETITIAN

MONROE COUNTY OFFICE FOR THE AGING

Phone: (585) 753-6280

  • Monthly nutrition education information is provided at area meal site locations and though the Home Delivered Meals program.
  • One-on-one counseling with one a Registered Dietitian is available at congregate meal sites, in the homes of  Home Delivered Meals participants, or at the Monroe County Office for the Aging for all eligible participants at no cost to participant. There is a suggested contribution of $10 for 1:1 counseling. This counseling service is available to Monroe County residetns age 60 and over. For individuals earning more than 185% of the Federal Poverty Rate, we suggest considering a contribution closer to actual cost of meal: $7.50/meal). The 2018-19 Federal Poverty Rate for individuals at 185% of Annual Gross Income is: $22,459 for a single family household, $30,451 for a two family household. Eligible participants cannot be denied service for failure or refusal to contribute. All collected contributions go back into the program to enhance the program and serve more older adults.

NUTRITION PROGRAM MEAL SITES: https://www.monroecounty.gov/aging-centers.php

Senior center participants and recipients of home delivered meals are provided with nutrition information to help them maintain good health and prevent the onset of nutrition-related diseases. Congregate meals are available for anyone age 60 and over, the spouse of a person aged 60 and over or an adult disabled child who lives with a particating eligible person. There is no cost for eligble participants, but there is a suggested contribution of $3.50 per meal.

SENIOR FARMERS MARKET NUTRITION PROGRAM

In July of each year the New York State Office for the Aging and the New York State Department of Agriculture and Markets issue a limited number of coupon booklets to the Monroe County Office for the Aging. Each coupon booklet is valued at $20. The booklets are for adults age 60 and over only.  The booklets are available on a first come, first serve basis and are limited to one booklet per qualifying person. Individuals must be 60 years old or older and meet income guidelines outlined below. An individual’s income must be at or below 185% of the current year’s federal poverty level this includes all pre-taxed income and includes any income earned working as well as income as the result of pensions, retirement, social security or other money earned. Coupons may be used until November 30 of the year of issuance.  A list of locations on where older adults can obtain these coupon books will be posted in July of each year and removed at the end of November each year.

2020 Monthly Poverty Income Guidelines:

  • One person household: equal to or less than $1968 per month
  • Two person household: equal to or less than $2658 per month
  • Three person household: equal to or less than $3349 per month
  • Four or more persons in the household: equal to or less than $3349 + $691 for each additional family member per month

Distribution Sites will have Farmers Market Coupon Books available in July 2020 as they become available.

We recommend that you call the distribution site to see if they have specific dates for distribution and to see if they have any remaining coupon books. 

2020 Farmers Market Coupon Distribution Sites (updated 07/17/2020)

Hunger Hides

If you or someone you know appears to be struggling to pay bills; has to decide between buying their medications, food and/or the electric bills, or it appears that they have limited to no food in their home, they may be food insecure. These friends and family members may be eligible for the Supplemental Nutrition Assistance Program (formerly known as Food Stamps). To apply for SNAP benefits, you can go to https://www.mybenefits.ny.gov/ or call our NY Connects Program at 585-325-2800 for application assistance.

Senior Programs

SENIOR CENTER PROGRAMS

MONROE COUNTY OFFICE FOR THE AGING

Phone: (585) 753-6280

Twenty senior programs, located throughout Monroe County, serve residents ages 60 and over. All offer a nutritious meal and many offer a complete calendar of recreational, cultural, educational, health and social service programs. Transportation service is available at many programs. Individuals age 60 and over need not be a resident of the community in order to participate in the meal, however, they may have to be a resident and/or pay a fee to participate in recreational programming provided at the center.

For a List of Monroe County Office for the Aging sponsored Senior Center Program sites, please go to: https://www.monroecounty.gov/aging-centers.php

Transportation

CONGREGATE MEAL SITE TRANSPORTATION

Accessible vehicles provide transportation to and from Monroe County Office for the Aging's sponsored congregate meals sites at area senior and community centers. In addition, transportation is provided for special events, shopping, and recreational trips scheduled and managed by the site. Please contact your local senior and/or community center to identify transportation options available. Please go to: https://www.monroecounty.gov/aging-centers.php for a list of these sites.

OTHER TRANSPORTATION FOR INDIVIDUALS AGE 60+

CATHOLIC FAMILY CENTER (SUPPORT TO AGING RESIDENTS PROGRAM (STAR)

Phone: (585) 325-2800

Transportation is coordinated by a mobility specialist for persons age 60+ throughout Monroe County.                                                                                                     

 

Volunteer Opportunities

Many programs are operated with the assistance of volunteers. If you are interested in offering your time and talent to one of these programs, please call the Office for the Aging at (585) 753-6280 for more information.  If you have an interest in working with older adults, or you are an older adult interested in volunteering, please call our office and we will help you identify an opportunity that fits your interests and talents.

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