Child & Family Services

 111 Westfall Rd.
Rochester, NY 14620
 Phone: 585 753-6998
 Fax: 585 753-6296
 [email protected]

 Amy Natale-McConnell
Director of Family Services
 Kathy Cardilli
Director of Child Protective Services


The Child and Family Services Division of the Monroe County Department of Human Services provides child and family welfare services required by the community. These include a range of voluntary and involuntary, preventive, protective, supportive, and rehabilitative services for adults, children, and families to maintain and enhance their quality of life. The Children and Family Services Division houses teams at four sites: 111 Westfall Road, 691 St. Paul Street, 1099 Jay Street and 1 Mt. Hope Ave. The Child and Family Services Division is comprised of these program areas:

Throughout this website, each of these program areas and their services are further described, along with contact information. Special initiatives and other services are also presented. As always, we are open to feedback or consumer/community input. Please feel free to send this office a message or inquiry.

A Family’s Guide to the Child Welfare System , which was produced from a collaborative effort among children and family organizations across the country (Federation of Families for Children’s Mental Health), will help you better understand how the child welfare system works. It also will inform you of your rights and responsibilities. In addition to contacting us, this guide is an option for answering questions if you or someone you know becomes involved in the child welfare system.

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