Monroe County Family Support Center

Family Access and Connection Team (FACT), Family Voice and the Youth and Family Partnership (YFP)

Monday 8:30am - 5:00pm
Tuesday 8:30am - 7:00pm
Wednesday 8:30am - 5:00pm
Thursday 8:30am - 5:00pm
Friday 8:30am - 5:00pm

1099 Jay Street,
Building J - 2nd Floor
Rochester, NY  14611

Supporting Hope, Partnership, Peace and Change

Participating Agencies

  • Monroe County Department of Human Services – Division of Child and Family Services
  • Monroe County Department of Human Services – Office of Mental Health
  • Monroe County Office of Probation-Community Corrections

The Family Support Center is comprised of programs that share system of care core values:

Youth Guided
Family Driven
Trauma Informed

Community Based
Best Practice Oriented
Culturally and Linguistically Competent

Family Support Center Contact Information

Family Access and Connection Team (FACT)
585-753-2639 – Information Line
[email protected]

Family Voice
[email protected]


Family Access and Connection Team (FACT)

FACT is an entry point for services for children and youth with high needs and at risk of higher level of care.

Fact’s goal is to prevent children, youth and families from involvement in systems i.e.: Juvenile Justice/Child Welfare. 

FACT partners with families to work through challenges using natural supports and our collective knowledge, experience and connections.

FACT partners with families to set goals, find hope and a belief that tomorrow can be better and that they have the power to impact their future.

Parents or guardians can call FACT if they need support with their school aged children who are exhibiting a pattern or challenges with the following behaviors:

  • Family conflict
  • Leaving home without permission, violating curfew
  • Using drugs and alcohol
  • Stealing, trespassing, vandalism, gang involvement, sex trafficking
  • Struggling with school placement or performance
  • School attendance concerns

School districts can submit truancy referrals to FACT.  Our team is available to consult with districts and families regarding student needs and assist them in implementing a plan to address school related concerns.

Differential Response (DR) – Effective 12/29/2022 the lower age of juvenile delinquency under the Family Court Act has been changed from 7 to 12 years of age, with an exception for alleged homicide offenses.  FACT has been designated the agency to provide services to children who have exhibited behaviors that prior to the change in legislation would have constituted a misdemeanor or felony level offense.  Law Enforcement or others impacted may make a referral to FACT to have the matter screened for eligibility.

Family Voice

Family Voice is a unique program for parents and primary caregivers of children residing in Monroe County.  We welcome referrals for family support from Monroe County Departments and the community.

Family Voice can help you…

  • Meet other parents and caregivers in a non-judgmental atmosphere
  • Explore and share resources and experiences
  • Share your ideas and provide direction to our program
  • Educate yourself on issues and systems affecting  your family 
  • And most importantly, find peer support from others who are, or have been on a similar journey.

Youth and Family Partnership (YFP)

Partnering with families by looking through a different lens!

Each family is assigned a Child and Family Team Specialist who meets with the whole family to learn about their strengths, interests, talents and needs. 

A Child and Family Team (CFT) will be built with the youth and family.  Examples of team members are: parents/guardians, family supports, health care providers, mentors, community resource providers, teachers and faith leaders. 

The CFT will develop an individualized plan that allows the youth and family to develop strategies and supports to address and manage the challenges, creating lasting change.

Families are ONLY referred to YFP by Child Protective Investigation teams, Single Point of Access (SPOA) and FACT.