Language Access

 50 West Main Street
Rochester, NY 14614

 [email protected]

Language Access Plan

Language Access Plan - English PDF

Language Access Plan - Spanish PDF

Language Access in Monroe County

Monroe County is committed to reduce and eliminate language access barriers and provide meaningful language access to agency services, programs, resources, and activities. Monroe County’s Language Access Plan establishes guidelines for County departments and programs to follow when developing and implementing reasonable accommodations for individuals who have limited ability to read, speak, write, or understand English, also known as Limited English Proficient (LEP) individuals. Monroe County will provide interpreter and translation services free of charge to its constituents upon request.

If you are attending an upcoming visit and need a language access accommodation to participate fully, please fill out a language access request form. Monroe County can arrange reasonable accommodations for assistance in a language other than English with advance notice of at least fourteen business days.

Language Access Request Form

Complaint Procedure

We believe in a transparent process to serve the community. Thus, our community has the right to file a complaint if they believe they have not been provided with adequate language access.

Complaints may be made directly to the Language Access Compliance Coordinator. The Language Access Compliance Coordinator will be responsible for receiving, addressing, and resolving all complaints. Complaints are accepted in writing or verbally. The complaint should include the following information: name of the person filing the complaint, nature of the complaint, name of persons responsible for the alleged incident, requested relief or corrective action, and name of any person or group assisting in filling out the complaint

Language Access Complaint Form

Additional Resources