Donette "D" Scott, Chief Community Engagement Officer
The Monroe County Department of Human Services (MCDHS) may feel overwhelming to members in the community who are in need of public benefits and other services. Recognizing the value of clear and straightforward information, the Office of Community Engagement and Partnerships (OCEP) seeks to broaden community understanding of MCDHS programs and procedures. The Office also seeks to collaborate with our Community Partners to improve understanding of public benefits and available services resulting in improved utilization of programs and services. Requests to facilitate, organize and/or deliver presentations or forums to interested stakeholders throughout Monroe County can be made through the OCEP office using the Presentation Request Form at the bottom of this page.
Our Mission
The Office of Community Engagement and Partnerships seeks to develop, promote, and enhance mechanisms for increased collaboration, communication, and supports with internal and external partners as well as consumers and potential consumers of Agency services.
Our Vision
The Office of Community Engagement and Partnerships helps to create an informed community, empowered to access and utilize resources offered by the Monroe County Department of Human Services, helping to build healthy children and families.
The Office of Community Engagement and Partnerships (OCEP) is a resource and bridge connecting all Divisions within MCDHS and our Monroe County community.
Our Community Outreach Specialists respond to residents by:
- Creating and sharing information about MCDHS services
- Strengthening the collaboration between MCDHS and our community partners
- Attending neighborhood meetings to address questions and concerns from residents
- Connecting with community leaders to educate and address concerns
Presentations
Requests for presentations can be made using the Presentation Request Form at the bottom of this page. Presentations range from 45 minutes to 2 hours and can be virtual or in person. Tabling or materials for the following Divisions are available can be requested though this process: Office for the Aging, Child and Family Services, Children’s Detention Center, Financial Assistance, Office of Mental Health and the Rochester-Monroe County Youth Bureau.
- Adult Protective Services
- Overview of the roles and responsibilities of APS, including how to make a referral, what the Intake and Assessment processes entail, characteristics of vulnerable adults and roles of those who might mistreat them.
- Child and Family Services 101
- Overview of the roles and responsibilities of Child Protective Services, explanation of legal language (minimal degree of care, imminent risk, preponderance of the evidence, Article 10, the difference between abuse and neglect, etc). Reunification and concurrent planning, services provided to families, different types of permanency.
- Child Care Assistance Program Overview
- This overview will provide information on the operating policies and procedures regarding child care assistance available in Monroe County as well as helpful tips ffor all childcare providers who provide care for families utilizing childcare subsidies in Monroe County.
- Community-based Aging Services and Supports
- An informational overview on the array of community based services and supports available for older adults and their caregivers of any age.
- DHS 101 (Financial Assistance Overview)
- informative session will provide an opportunity to learn about DHS – FA Division policies and procedures including the public benefit application process. After attending this session, our community partners will have a greater understanding of DHS Financial Assistance policies, procedures, and helpful tools to assist clients through the process when needed.
- Understanding PINS reform/Raise the Age Overview/Family Access and Connection Team (FACT)
- Overview of Raise the Age legislation, how Monroe County practice has changed as a result of the legislation, in CFS (Child and Family Services or Child Protective services?) and in Probation. Discussion of the Family Support Center. An overview of the Family Support Center, how it’s structured as a cross collaborative, cross systems response supporting families of youth at risk of PINS or JD Petition, the types of services provided, who we serve, a focus on keeping youth in the community and with family – not in out of home and/or congregate care, and an overview of PINS Reform and RTA legislation.
Presentations range from 45 minutes to 2 hours. If a presentation is not listed, please send an email to [email protected] and we will make every attempt to accommodate your request.
Event Tabling
What Divisions are you requesting attend?
Are you requesting the Family Resource Mobile Unit Winnebago for marketing or other needs?
Material Request
What types of materials and for what program/services would you find helpful?
Examples include posters and/or pamphlets regarding Safe Sleep, Mandated Reporting, Child Support, SNAP, HEAP, Child Care Assistance.
