Mental Health - Children & Youth Single Point of Access (SPOA)

Children and Youth SPOA Brochure  Spanish Version

Health Home Care Management

A Health Home is a care management service model whereby all of an individual's caregivers communicate with one another so that all of a patient's needs are addressed in a comprehensive manner.  This is done primarily through a "care manager" who oversees and provides access to all of the services an individual needs to assure that they can receive everything necessary to stay healthy, out of the emergency room and out of the hospital.  Health records are shared among providers so that services are not duplicated or neglected.  Health Home services are provided through a network of organizations - providers, health plans and community-based organizations.  When all the services are considered collectively they become a virtual "Health Home".

Application Form Spanish Version

Non-Medicaid Care Coordination

Villa of Hope’s Care Coordination program meets with a family to develop a team of natural and formal supports. In order to create a proactive plan to meet a family’s needs, you can expect a minimum of 2 visits per month. Typical areas of focus include developing healthy coping mechanisms, positive family interactions, appropriate social and communication skills and tools for academic success. In most cases, the program lasts 9-12 months. The goal is that youth and families leave the program with new skills, a sense of empowerment and hope for the future.

Application Form Spanish Version

Skill Building

Skill Builders work with youth, families, therapists, and other providers to identify short-term goals for specific skill development related to a child’s mental health challenges.  Skill Building is provided in a youth’s home, community, and/or school, depending on the youth’s individual needs, and Skill Builders work flexible hours (including early morning, evenings, and weekends), meeting with youth and families at times that work best for them.  In general, Skill Building is provided for 4-6 months; the number of hours varies depending on each individual’s needs and goals. This service is for those who do not qualify for psychosocial rehabilitation.  Current providers:  Compeer, Pathways, Inc. and Recovery Options Made Easy (ROME)

Application Form Spanish Version

Youth Peer Mentoring

Youth Peer Mentoring Services and supports are provided to youth under the age of 21 who are experiencing social, emotional, substance use or behavioral challenges in their home, school or community centered services. These services are provided by a young adult, ages 18-30 years old, who experienced similar challenges in their youth. This service would be appropriate for a youth who would benefit from skill building, coaching, advocacy, engagement and community connections through the framework of a relationship with an age similar peer with an aligned lived experience.  On general, Youth Peer Mentoring is provided for 4-6 months; the number of hours varies depending on each individual's needs and goals. Current providers:  Hillside Family of Agencies, Villa of Hope

Application Form Spanish Version

Residential Treatment Facility (RTF)

Residential treatment facilities (RTF) provide fully integrated mental health treatment services to seriously emotionally disturbed (SED) youth between the ages of 5 and 18.  The RTF admission is voluntary on the part of the youth and family and cannot be court ordered.  The facility is within the continuum of services provided and regulated by the Office of Mental Health.  Residential treatment facilities are less restrictive, unlocked and less intensely staffed than psychiatric centers and are operated by non-profit agencies.    Please note the required information for an RTF referral which is included at the beginning of the RTF referral form.

Application Form Part 1 & 2 with RTF Consent

Community Residence (CR)

Community Residences provide a supervised, therapeutic environment for six to eight children or adolescents, between the ages of 5 and 18 years, that includes structured daily living activities, problem solving skills development, a behavior management system and caring consistent adult interactions.  Most often, needed clinical supports for the child and family are provided by community-based services. 

Application Form Part 1 & 2 Spanish Version

Youth Assertive Community Treatment (ACT)

Youth Assertive Community Treatment (ACT) is a community-based program that provides children and youth between the ages of  10 and 21 years with high intensity mental health services. These services include counseling, assertive engagement, peer services, medication management, and case management.  Current provider:  Hillside Family of Agencies

Application Form Part 1 & 2 Spanish Version

All C&Y SPOA Referral forms have been updated to fill-able PDF format. This means they can be downloaded (use "Save As") and completed electronically or printed for manual completion.

NOTE: Any pages requiring signature must be printed and manually signed for the referral to be processed.

Please send completed referrals to
Email: [email protected]
or Fax: (585) 324-4322

For general inquiries regarding SPOA (this would include RTF or CR admission criteria or denials, system barriers around accessing appropriate levels of care, concerns/complaints about current OMH service providers)
please contact: (585) 753-6346  

For inquiries/updates regarding pending SPOA referrals
please contact: (585) 753-6104 or (585) 753-2680