; Adam Bello, County Executive


Auto License Bureau (DMV)

The Monroe County Clerk's Office serves as the local agent for the New York State Department of Motor Vehicles within the areas of vehicle registrations and license, permit and ID issuance. Many other types of DMV services, such as road testing or applications for the restoration of revoked licenses, are handled directly by the state.

We're Open! By Appointment Only.

Make an Appointment at the DMV

Click HERE

Hours and Locations

Greece Branch

The Mall at Greece Ridge
Use entrance #2 near Ruby Gordon
Rochester, New York 14626

Insurance Card Fax Number: (585) 723-4833

Hours of Operation

By Appointment Only for permit testing

Henrietta Branch

Town Centre
2199 East Henrietta Road
Rochester, New York 14623

Insurance Card Fax Number: (585) 359-0717

Hours of Operation
By Appointment Only

Plate Surrender Bin Available Monday - Friday 8:30AM to 4:30PM *LICENSE PLATE SURRENDER ONLY*

Irondequoit Branch

Titus Mall
545 Titus Avenue
Rochester, New York 14617

Insurance Card Fax Number: (585) 544-5718

Hours of Operation

By Appointment Only

Plate Surrender Bin Available Monday - Friday 8:30AM to 4:30PM *LICENSE PLATE SURRENDER ONLY*

Rochester (Downtown) Branch

200 E. Main St., Ste. 101
Rochester, NY 14604

Insurance Card Fax Number: (585) 454-1179

Hours of Operation

By Appointment Only

Plate Surrender Bin Available Monday - Friday 9:00AM to 5:00PM  *LICENSE PLATE SURRENDER ONLY*


DMV Services and Information

  • Driver Licenses
  • Non-Driver IdentificationPicture of license plates and DMV forms.
  • Learner Permits
  • Vehicle Registration
  • Commercial Driver Licenses (CDL)
  • Plate Surrender
  • Enforcement Transactions

You can find detailed DMV information, answers to many motor vehicle questions, complete several basic transactions, and access the most commonly used forms by using the link provided below to go to the New York State Department of Motor Vehicles website.

New York State Department of Motor Vehicles Information:
New York State DMV
DMV Phone Numbers
DMV Forms

Telephone Service

DMV information is also available by telephone at 518-486-9786. In addition to a 24 hour automated service, live operators are available during normal business hours.

Eye / Vision Tests

For those customers who need a vision test to renew their licenses, please know that Monroe County Auto License Bureau offices are able to provide this service and renew your license in a single visit. You can also obtain a vision test by one of the more than 6,000 DMV approved providers across NYS (for example, enrolled pharmacists, physicians, nurses and other eye care providers).

Parking and Traffic Tickets

The Auto License Bureau does not handle parking violations and cannot answer your questions about parking tickets. We do not regulate parking. Contact the locality if you have parking tickets or questions about local regulations. Failure to answer parking tickets may result in barring renewal of your auto registration or a registration suspension.

In Monroe County, traffic tickets for moving violations are handled by local courts. In the City of Rochester, since April 2018, the city's Traffic Violations Agency handles non-criminal moving violations. Criminal traffic violations in these areas, such as DWI or reckless driving, are handled by criminal courts. Contact the local criminal court.

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Contact Us


Send DMV Questions in our Online Portal


DMV Helpline*: (585) 753-1604

Our helpline is a voicemail-only system.*

Downtown Filing Office

Now open with some restrictions

General Phone:
(585) 753-1600
Customer Service Phone (Non-DMV Issues):
(585) 753-1620
Pistol Permit Department Phone: 
(585) 753-1642
Pistol Permit Department Email:
**When possible email is the best method of communication as all phone numbers are voicemail only systems**

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