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Constituent Services Aide
Description of Duties
This is a staff support position in a Town, responsible for fielding constituent inquiries specifically regarding licenses and permits issued by the Town, as well as complaints and general questions. Work involves composing correspondence and reports and includes direct interaction with the public. The employee reports directly to and works under the general supervision of the Director of Constituent Services. Staff supervision is not a responsibility of this class.
Minimum Qualifications
Graduation from high school or possession of an equivalency diploma plus two (2) years paid full time or its part time equivalent experience involving customer service.
NOTE: For the purposes of these minimum qualifications, customer service must involve assisting clients/customers resolve problems with merchandise or service issues other than cashiering or sales.
