DOT Report a Pothole Form

PLEASE NOTE: This form is to be used to report potholes on roads in Monroe County, upstate New York.

The winter’s extreme weather conditions have caused a large number of potholes on Monroe County roadways. MCDOT has an aggressive pothole repair program currently underway. There is much work to do and our crews cannot possibly find every pothole on their own. That’s why we are asking for your help! If you come across a pothole on a County roadway, please report it to our dispatch center by submitting the form below.

When filling in the form below, please remember to be specific about the location of the pothole. Landmarks, travel lane direction, adjacent house addresses and the like are all very helpful for our crews trying to locate and repair the pothole.

Note: Please do NOT use this reporting form to report potholes on expressways (104, 390, 490, 590, LOSP, or any road referred to by a route number: 15, 15A, 31, 33, etc.) or any residential streets within the City of Rochester.

All area expressways and numbered routes are maintained by the New York State Department of Transportation. To report potholes on expressways, please use the NYSDOT toll-free hotline, 1-800-POTHOLE (1-800-768-4653). Potholes on City of Rochester streets should be reported to 311 (within the City limits) or 585-428-5990. You can also report potholes to the City of Rochester using their form below

Report Pothole - City of Rochester

If you are not sure of which roadways comprise the Monroe County highway system, please refer to our inventory listing. Click here to view the list in PDF format. If the roadway that you report is not in our jurisdiction, we will forward to the proper authority for repair.

You can also call Monroe County Department of Transportation at 585 753-7700, 24 hours a day, seven days a week to report potholes, malfunctioning traffic signals, missing or damaged signs, or other problems on Monroe County roadways.

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In order to report a pothole, please fill out the electronic form below and press submit.

* Required Fields
Format: 555-555-5555
Please select the appropriate road under the town where you are reporting the pothole. If the road is not listed under the town, then this is not a county maintained road and should not be reported through this form.