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Financial Assistance Services Coordinator
Description of Duties
This is a management position in the Department of Human Services responsible for developing and implementing procedures and practices for the effective and efficient delivery of financial assistance programs offered to eligible residents in Monroe County. General oversight is provided over administrative financial assistance functions of the financial assistance division such as organizational management, customer service delivery, and performance management. The employee reports directly to and works under the general supervision of the Director of Financial Assistance Services, or other higher-level staff member with wide leeway allowed for the exercise of independent judgment. General supervision is exercised over subordinate staff.
Minimum Qualifications
Candidates must be permanently employed in the competitive class at the Monroe County Department of Human Services and must have served continuously for twelve (12) months holding the position of Senior Energy Program Coordinator, Supervising Examiner, Supervising Social Services Investigator, Program Coordinator of CSEU or Community Homeless Coordinator OR twenty-four (24) months holding the position of Senior Social Services Investigator OR thirty-six (36) months holding the position of Senior Examiner, Senior Examiner-Bilingual, Senior Energy Program Evaluator or Social Services Investigator immediately preceding the date of the written test. Provisional time served immediately before a permanent appointment to the same title(s) will be credited. In addition, candidates must meet the following open-competitive qualifications:
Graduation from high school or possession of an equivalency diploma, plus EITHER:
- Graduation from a regionally accredited or New York State registered college or university with a Master’s degree in Public or Business Administration, Public Health, or a human services or behavioral science* field, plus one (1) year paid full time or its part time equivalent*** administrative or supervisory experience in human services,** social casework or social welfare; OR,
- Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s degree in Public or Business Administration, Public Health, or a human services or behavioral science* field, plus two (2) years paid full time or its part time equivalent*** experience in human services,** social casework or social welfare, one (1) year of which must have been in an administrative or supervisory capacity; OR,
- Graduation from a regionally accredited or New York State registered college or university with a Bachelor’s degree, plus three (3) years experience as defined in (B) above, one (1) year of which must have been in an administrative or supervisory capacity; OR,
- Any equivalent combination of education and experience as defined by the limits of (A), (B) and (C) above.
*Human services includes, but is not limited to, Social Work, Social Welfare, Counseling, Educational Psychology, Industrial and Labor Relations.
Behavioral sciences include but are not limited to psychology, sociology and anthropology.
**Human services experience is defined as experience in an organization whose function is to provide assistance to individuals in need. Human service agencies are involved in the delivery of social, economic or emotional support services to people in our society who are having difficulty coping with the pressures and strains of life. Experience must involve direct contact with clients in need of services and requires judgment on the part of the individual in dealing and responding to the client.
A combination of time served in multiple titles sufficient to meet the maximum period of required service is also qualifying.
Any person, otherwise meeting the requirements for an examination, who was laid off from an agency for which the examination is being held, and whose name is presently on a preferred list is eligible to compete in the examination. When completing the application, such person should be sure to indicate his/her present employment and/or the title and location of his/her last permanent employment in the municipality.
