Isolation Order/Affirmation of Isolation Request
Quarantine Order/Affirmation of Quarantine Request
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Have a COVID question? Please scroll down to see our extensive list of information and resources for the general public, patients, travelers, employers, schools, child care programs and more.
Most Frequently Asked Questions
What do I do if I test positive for COVID or have been exposed to someone who has COVID?
If you are feeling ill, please contact your primary care provider. If you do not have a health care provider, regardless of income or health insurance, please call 888-873-2869 or request a telemedicine visit. If you do not need medical care, see the Isolation and Quarantine Guidance below. You do not need to contact Monroe County, and Monroe County will not contact you.
What do I do if I lost my COVID vaccination card or my vaccination card is missing a dose?
Please contact your primary care provider to access your vaccination records.
Isolation and Quarantine Guidance
- CDC Streamlines COVID-19 Guidance (Aug. 11, 2022)
- Updates to NYSDOH Isolation and Quarantine Guidance (May 31, 2022)
- NYSDOH Isolation and Quarantine Guidance
- Learn what you should do if you test positive for COVID-19;
- Learn what you should do if you are exposed to COVID-19;
- Learn more about isolation and quarantine and your responsibilities;
- Access the ready-made resources;
- Complete your Affirmation of Isolation and/or Quarantine that your employer may require.
- NYSDOH Quarantine and Isolation Tables (May 31, 2022) Use to determine isolation/quarantine requirements based on age and vaccination status.
- CDC Isolation/Quarantine Calculator
- CDC How to Determine a Close Contact (excluding K-12 settings) (February 4, 2022)
Resources for PreK-12 Schools in Monroe County
- CDC Operational Guidance for K-12 Schools and Early Care and Education Programs (Aug. 11, 2022)
- Updates to NYSDOH Isolation and Quarantine Guidance (May 31, 2022)
- CDC Interactive School Ventilation Tool (Updated May 27, 2022)
- Webinar: Updated COVID-19 Guidance: From Isolation to Masking (April 13, 2022)
- School Masking and Testing Guidance: FAQs for Schools (March 1, 2022)
- Email for School Questions: NYSDOH Office of School Covid Support
- CDC Isolation/Quarantine Calculator
- Interim NYS Guidance for Classroom Instruction in P-12 Schools During the 2021-2022 Academic Year (September 2, 2021)
- New York State COVID-19 Schools & Youth
- NYSDOH Isolation & Quarantine Information
- NYS Affirmation of Isolation form
- NYS Affirmation of Quarantine form
Resources for Child Care Providers
- CDC Operational Guidance for K-12 Schools and Early Care and Education Programs (Aug. 11, 2022)
- Changes to Isolation and Quarantine Requirements for Those Who Are Unable to Wear a Well-Fitting Mask (May 31, 2022)
- Report a Positive Case in Your Child Care Program (for use by Child Care Providers ONLY) (May 9, 2022)
- OCFS Updated Child Care Mask Guidance (March 1, 2022)
- OCFS Nueva sobre el COVID-19 y cambios en los requisitos de mascarillas (1 de marzo de 2022)
- OCFS New COVID-19 Protocols (February 4, 2022)
- OCFS Nuevos Protocolos de COVID-19 (4 de febrero de 2022)
- OCFS Updated COVID-19 Guidance for Child Care Programs (January 17, 2022)
- OCFS la guía actualizada relativa a COVID-19 para programas de cuidado infantil (17 de enero de 2022)
- All OCFS Provider Letters Regarding COVID-19
- Phone Number for Child Care Provider Questions/NYS Division of Child Care Services: (585) 238-8531
Resources for Employers
- Documentation of Isolation/Quarantine: Individuals who test positive or are exposed and subject to isolation or quarantine will now use the attestation forms below. MCPDH is not issuing separate isolation/quarantine orders.
- Isolation/Quarantine Tables (May 31, 2022) Use to determine isolation/quarantine requirements based on age and vaccination status.
- COVID-19 Paid Leave: Guidance for Employers
- What employees need to do
Resources for Travelers
- CDC Domestic Travel During COVID-19
- CDC International Travel During COVID-19
- CDC Test and Documentation Requirements When Traveling From a Foreign Country to the US (Please note, Monroe County Department of Public Health does not provide documentation clearing individuals for travel. Please consult with your health care provider.)
- CDC Travel: Frequently Asked Questions and Answers
Resources for the General Public
COVID-19 Testing
- NYS Find a Test Site Near You
- CDC COVID-19 Testing: What You Need to Know
- Order Free At-Home Tests Every home in the U.S. is eligible to order 3 sets of free at-home tests from the federal government. The first two rounds include 4 tests each. The third round includes 8 tests.
COVID-19 Vaccines/Vaccine Records
- NEW Parents and guardians should contact their pediatrician or primary care provider to discuss vaccination options for children under 5 years old.
- CDC Vaccine Finder
- CDC Recommended COVID Vaccine Information
- Monroe County Equity Vaccine Pop Up Request
- Excelsior Pass Frequently Asked Questions
- Excelsior Pass Plus Frequently Asked Questions
- Excelsior Pass and Excelsior Pass Plus Fact Sheet for Vaccine Providers
- Troubleshooting/Pass Retrieval Information (Vaccine providers are responsible for correcting patient COVID vaccine records in NYSIIS.)
- New York residents who were vaccinated outside of New York State may retrieve their Vaccination Pass once their vaccination information has been entered into NYSIIS by their health care provider.
Deaf and Hard of Hearing
- If you have questions related to COVID, you can request assistance from a public health representative fluent in ASL by emailing: [email protected]
- Deaf and Hard of Hearing Resources
- COVID-19 ASL Video Series
FAQs
- COVID-19 Frequently Asked Questions (General Information)
- COVID-19 Vaccines Frequently Asked Questions
- Excelsior Pass Frequently Asked Questions
- Excelsior Pass Plus Frequently Asked Questions
- NYS Contact Tracing & Case Investigation Frequently Asked Questions
- Travel During COVID Frequently Asked Questions
- Schools Frequently Asked Questions
Mental Health
- NY Project Hope Emotional Support Line
- Monroe County Office of Mental Health
- Mobile Crisis Team
- CDC Coping with Stress During COVID-19
- COVID-19 Parental Resources Kit
Paid COVID-19 Family Leave Documents (NYS)
- What employees need to do
- NYS Affirmation of Isolation form This form may be used for Isolation Release or for New York Paid Family Leave COVID-19 claims as if it was an individual Order for Isolation issued by the New York State Department of Health or the Monroe County Department of Public Health.
- NYS Affirmation of Quarantine form This form may be used for Quarantine Release, quarantine leave benefits, or for New York Paid Family Leave COVID-19 claims as if it was an individual Order for Quarantine issued by the New York State Department of Health or the Monroe County Department of Public Health.
- COVID-19 Paid Leave: Guidance for Employers
