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Telephone Operator Bilingual
Description of Duties
This is a communications position responsible for relaying incoming, outgoing, and interoffice calls by operating a switchboard or phone console and dealing with English and Spanish speaking clients. Duties involve providing callers with information regarding department or agency services and phone numbers and securing information from callers in order to provide assistance. Duties include performing related clerical duties such as looking up information, updating directories, and greeting the public. The employee reports directly to, and works under the general supervision of a higher level clerical or professional staff member.
Minimum Qualifications
Graduation from high school or possession of an equivalency diploma plus six (6) months paid full‑time or its part‑time equivalent* clerical experience involving answering a telephone to relay calls or take messages.
